Stephanie Miller
Bethany
Summary
Dynamic Underwriter with extensive experience at One General Agency, excelling in risk analysis and client relationship management. Proven track record in delivering optimal coverage recommendations and mentoring junior staff. Adept at problem-solving and effective communication, ensuring accuracy in policy evaluation and enhancing underwriting processes. Committed to quality control and team collaboration.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Underwriter
One General Agency
Oklahoma City
07.2017 - Current
- Working with Admitted, Non-Admitted markets including Professional, Cyber and Cannabis.
- Reviewed and evaluated insurance applications for accuracy and completeness.
- Analyzed risk factors to identify optimal coverage options.
- Collaborated with agents to collect necessary documentation and information.
- Assisted in preparing underwriting recommendations for approval processes.
- Maintained organized records of applications and related correspondence.
- Communicated approval decisions clearly to agents and clients.
- Resolved discrepancies between customer documentation and internal records efficiently.
- Provided guidance on underwriting procedures to junior staff members.
Underwriter
Graham-Rogers/Standard Lines Services
Bartlesville
01.2012 - 06.2017
- Working exclusively with Admitted carriers
- Reviewed and evaluated insurance applications for accuracy and completeness.
- Analyzed risk factors to identify optimal coverage options.
- Collaborated with agents to collect necessary documentation and information.
- Assisted in preparing underwriting recommendations for approval processes.
- Maintained organized records of applications and related correspondence.
- Communicated approval decisions clearly to agents and clients.
- Resolved discrepancies between customer documentation and internal records efficiently.
Insurance Agent/Insurance Customer Service Representative
Fennell & Associates (now Ricketts Fennell & Assoc
Ardmore
05.2007 - 10.2011
- Evaluated client requirements to recommend tailored insurance solutions based on individual needs.
- Assisted clients in selecting appropriate coverage options while educating them on products and industry trends.
- Processed policy applications and maintained accurate transaction records for compliance.
- Collaborated with underwriters to assess risk factors and determine appropriate premiums.
- Conducted regular policy reviews to ensure clients possessed adequate coverage.
- Responded promptly to inquiries, resolving client issues efficiently.
- Participated in training sessions to improve product knowledge and sales techniques.
Insurance Agent/Customer Service Representative
Coffey Insurance Agency
Ardmore
06.2003 - 05.2007
- Evaluated client requirements to recommend customized insurance solutions based on individual needs.
- Assisted clients in selecting suitable coverage options while providing education on products and trends.
- Processed policy applications and ensured accurate transaction records for compliance purposes.
- Collaborated with underwriters to assess risk factors and establish appropriate premiums.
- Conducted regular policy reviews to verify adequacy of client coverage.
- Resolved client inquiries promptly, ensuring efficient issue resolution.
- Participated in training sessions to enhance product knowledge and improve sales techniques.
Education
Associate of Arts - Business
Murray State College
Tishomingo, OK05-2008
Skills
- Risk analysis and underwriting
- Policy evaluation and documentation
- Coverage recommendations
- Client relationship management
- Problem solving
- Effective communication
- Team mentorship
- Attention to detail
- Decision making
- Quality control
- Quoting and pricing policies
- Risk assessment
- Team collaboration
- CRM software
- Upselling
- Underwriting analysis
Certification
- CIC Designation
- CISR Designation
References
References available upon request.
Timeline
Underwriter
One General Agency
07.2017 - Current
Underwriter
Graham-Rogers/Standard Lines Services
01.2012 - 06.2017
Insurance Agent/Insurance Customer Service Representative
Fennell & Associates (now Ricketts Fennell & Assoc
05.2007 - 10.2011
Insurance Agent/Customer Service Representative
Coffey Insurance Agency
06.2003 - 05.2007
Associate of Arts - Business
Murray State College