Stephanie Mills
Customer Experience Manager
Middletown,NY
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Performance-oriented Sales Leader offering exceptional record of achievement over 5-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Customer Experience Manager
Michaels Arts And Crafts
Middletown, NY
08.2018 - 06.2021
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Built relationships with customers and community to establish long-term business growth.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Sales Associate
Torrid
Middletown, NY
03.2016 - 08.2018
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Prepared large cash deposits with zero discrepancies.
- Maintained records related to sales, returns and inventory availability.
Secretary
American Pest Control
Middletown, NY
06.2009 - 03.2016
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Completed accurate daily report documents, memos and invoices.
- Answered multi-line phone system and greeted callers enthusiastically.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
High School Diploma -
Middletown High School
Middletown, NY 09.2009 - 06.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Direct sales
undefinedTimeline
Customer Experience Manager
Michaels Arts And Crafts
08.2018 - 06.2021
Sales Associate
Torrid
03.2016 - 08.2018
High School Diploma -
Middletown High School
09.2009 - 06.2013
Secretary
American Pest Control
06.2009 - 03.2016
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