STEPHANIE MILLS
Indianapolis,IN
Summary
Management professional with expertise in coaching, mentoring, and relationship building. Proven ability to enhance team performance through effective communication and collaboration. Strong prioritization skills contribute to successful project execution and organizational growth.
Overview
23
23
years of professional experience
Work History
Manager
CAPITAL GROUP COMPANIES
01.2025 - Current
- Coached and mentored team members on complex tasks to enhance performance.
- Conducted regular performance evaluations, supporting employee development initiatives.
- Facilitated group meetings and training sessions to foster collaboration and skill enhancement.
- Led projects from inception to completion, driving successful outcomes and meeting timelines.
- Championed organizational change, guiding teams through transitions effectively.
- Monitored staff performance, addressing issues to ensure high standards.
- Reviewed completed work for consistency, quality, and compliance with standards.
- Adjusted communication styles to meet diverse client needs, ensuring clarity.
Customer Support Lead - People
CAPITAL GROUP COMPANIES
07.2021 - 12.2024
- Coached and mentored teams, providing guidance on complex projects.
- Facilitated group meetings and training sessions to enhance team skills.
- Conducted quality checks to verify accuracy of work and provided feedback.
- Championed change initiatives, guiding teams through transitions.
- Adapted communication styles to meet diverse client needs.
- Led projects with significant organizational impact, ensuring timely completion.
- Resolved escalated issues and nonstandard requests while maintaining compliance.
- Identified trends and updated resources to improve service delivery.
- Collaborated with management to refine workflows for improved team performance.
- Established relationships with key stakeholders from external organizations.
- Identified and resolved issues to maintain connectivity and minimize downtime.
- Maintained positive working relationship with fellow staff and management.
Senior Client Services Specialist
CAPITAL GROUP COMPANIES
01.2012 - 07.2021
- Completed complex requests with significant impact while fostering strong relationships.
- Consulted regularly with critical customers to address their needs effectively.
- Assisted in business decision-making by evaluating options and recommending actions.
- Trained and coached teams on complex tasks to enhance skills and productivity.
- Facilitated group meetings and training sessions to promote knowledge sharing.
- Managed change initiatives by applying new concepts and insights.
- Ensured timely delivery of quality results that met business requirements and mitigated risks.
Team Manager
CAPITAL GROUP COMPANIES
11.2006 - 12.2011
- Led core team to uphold service quality and accuracy standards.
- Managed performance and development of all team members.
- Ensured adherence to guidelines to mitigate risk through evaluation and approvals.
- Provided mentorship on operational issues and technical inquiries.
- Assessed trends, recommending process improvements for enhanced efficiency.
- Cultivated strong business relationships across various departments.
- Directed cross-business group projects, ensuring objectives and deadlines were met.
- Collaborated with stakeholders to gather feedback on business needs.
Senior Control Accounting Representative
CAPITAL GROUP COMPANIES
05.2004 - 11.2006
- Responded promptly to inquiries from internal customers via phone and in person.
- Reviewed customer accounts to ensure compliance with financial industry standards.
- Addressed complex questions from associates and management at all levels through direct communication.
- Presented solutions to associates and managers regarding sensitive regulatory issues.
- Developed and managed team calendar to enhance scheduling efficiency.
Customer Service Account Representative
CAPITAL GROUP COMPANIES
09.2002 - 05.2004
- Completed and processed investor requests with high accuracy.
- Responded promptly to inquiries from internal and external customers.
- Collaborated with team members to resolve challenging customer service issues.
- Provided guidance and support to associates handling complex shareholder requests.
- Maintained effective communication with customers through phone and in-person interactions.
Education
Bachelor's Degree - Mathematics, Business
Indiana University-Purdue University
Indianapolis01.2000
Skills
- Coaching and mentoring
- Facilitation skills
- Written and verbal communication
- Relationship building
- Deadline prioritization
- Analytical skills
- Multitasking abilities
- Organizational skills
- Attention to detail
- Positive atmosphere maintenance
- Customer service excellence
- Project management
- Team development
- Conflict resolution strategies
- Conflict resolution
References
References available upon request.
Timeline
Manager
CAPITAL GROUP COMPANIES
01.2025 - Current
Customer Support Lead - People
CAPITAL GROUP COMPANIES
07.2021 - 12.2024
Senior Client Services Specialist
CAPITAL GROUP COMPANIES
01.2012 - 07.2021
Team Manager
CAPITAL GROUP COMPANIES
11.2006 - 12.2011
Senior Control Accounting Representative
CAPITAL GROUP COMPANIES
05.2004 - 11.2006
Customer Service Account Representative
CAPITAL GROUP COMPANIES
09.2002 - 05.2004
Bachelor's Degree - Mathematics, Business
Indiana University-Purdue University
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