Stephanie Mink
Bristol,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Development Operations Specialist
Simple Laboratories LLC
12.2024 - Current
- Created Laboratory Service Agreements and managed through execution of contracts.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Built client accounts through multiple portals for orders and results.
- Working with the billing team for best practice operations for the offshore team.
- Liaison between company and offshore team for procedure best practice and clarification needs.
- Running reports for any trends resulting in collection denials.
- Reporting and distribution needs for missing information from clients.
Project Manager/Billing Specialist
Gentell Nutrition
10.2022 - 07.2024
- Created and maintained all Standard Operating Procedures for best practice use within the office.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed a book of business for 15+ Long Term Care facility residents.
- Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
- Prepared billing correspondence and maintained database to organize billing information.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Adhered to established standards to safeguard patients' health information.
- Posted payments and collections on regular basis.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Audited and corrected billing and posting documents for accuracy.
Medical Billing Specialist
Gentell Nutrition Services
12.2021 - 10.2022
- Managed a book of Business for Enteral Nutrition needs for 15+ Long Term Care residents in a facility.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Continuously updated knowledge of industry regulations and compliance requirements, ensuring adherence to all applicable standards.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
- Developed customized reports for management review, highlighting trends in key performance metrics such as claim denial rates and days outstanding for accounts receivable balances.
- Managed Order placement for residents in an LTC facility with the assistance of a facility employee.
Refunds and Adjustment Specialist
Brightree Billing Services
08.2010 - 02.2021
- Managed multiple priorities effectively while maintaining focus on delivering results under tight deadlines.
- Participated in ongoing professional development opportunities to stay up-to-date on industry trends and best practices.
- Contributed to a positive work environment by actively participating in team meetings and offering support when needed.
- Consistently met or exceeded performance expectations, demonstrating commitment to providing top-quality service to clients.
- Maintained a high level of accuracy in data entry and processing tasks, reducing discrepancies in claim records.
- Conducted thorough investigations for accurate claim evaluations, minimizing company losses.
- Demonstrated exceptional attention to detail when analyzing financial statements for accurate adjustments.
- Upheld strict confidentiality standards while handling sensitive customer information and documents.
- Assisted colleagues with challenging cases, fostering an environment of teamwork and collaboration.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Facilitated seamless transition periods during system upgrades or changes by guiding the team through new processes effectively.
- Built Standard Operating Procedure to ensure satisfactory completion of claim entry for online portals
- Created Standard Operating Procedures for best practice use in the office.
- Maintained professionalism while speaking with Insurance companies for claim follow up and incorrect denials to be reprocessed over the phone.
- Applied and posted payments from various payers.
- Assisted 30+ clients for billing, collection, and refund needs.
Education
High School Diploma -
Antioch Community Highschool
Antioch, IL05-2008
Skills
- Process coordination
- Operational productivity
- Planning and coordination
- Customer Service Etiquette
- Adaptability and flexibility
- Great attention to detail
- Education in Microsoft Office Programs
- Good organizational skills
- Six sigma methodologies
- Process documentation
- Multitasking
- Time management
Certification
- Six Sigma Certification in Project Management in Healthcare
- HIPPA
- Kevin Mintick Security awareness
- Fred Pryor Seminar on Leadership and Team Building, Delivering Exceptional Customer Service. Time Management for Business Leaders & How to be an Assertive Manager
Timeline
Business Development Operations Specialist
Simple Laboratories LLC
12.2024 - Current
Project Manager/Billing Specialist
Gentell Nutrition
10.2022 - 07.2024
Medical Billing Specialist
Gentell Nutrition Services
12.2021 - 10.2022
Refunds and Adjustment Specialist
Brightree Billing Services
08.2010 - 02.2021
High School Diploma -
Antioch Community Highschool
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