Stephanie Minkos
Chicopee,MA
Summary
Knowledgeable human service worker dedicated to support and assist clients to develop positive life skills to pursue rewarding lives. Possesses a well-rounded skill set, including the ability to think quickly and meet challenges head on. Able to work effectively across diverse cultures and communicate with individuals from various backgrounds respectfully and effectively. Seeking a full-time position working within the field of my degree to further develop skills and strengthen my knowledge within the criminal justice system.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Program Supervisor
The Key Program
01.2024 - Current
- Developed strong relationships with community partners, leading to increased collaboration and support for program initiatives.
- Oversaw daily operations of the program, ensuring smooth functioning and timely completion of tasks.
- Supported team members in their professional development through regular feedback sessions and opportunities for growth.
- Provided assistance in crisis intervention situations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Interviewed, managed, developed and trained staff, established and monitored goals, conducted performance reviews
Outreach and Tracking Shift Supervisor
The Key Program
02.2023 - 01.2024
- Completes training and orientation of new staff
- Facilitates regular staff meetings and individual caseworker supervisions
- Develops psycho-educational group material and activity schedule
- Coordinates and conducts client intakes
- Assists with maintaining staff-to-client ratio in regional residential programs
- Monitors and implements safety and security policies and procedures
- Completes supervisory administrative duties
- Develops positive working relationships with funding sources and all other collaterals
- Attends and participates in regional trainings
Outreach and Tracking Caseworker
The Key Program
09.2021 - 02.2023
- Facilitates individual client and family informal counseling, mediation, and support
- Participates in the on-call system for crisis intervention, following agency and program policies and procedures
- Facilitates and coordinates individual and group psycho-educational group activities
- Completes case documentation and treatment plans
- Identifies and implements community service resources for clients
- Provides advocacy in the areas of health, education, legal, vocational, and family/ foster intervention
Lead
Dining, Providence Place at Ingleside
09.2016 - 09.2021
- Resolved customer complaints promptly to achieve maximum satisfaction
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
- Supervised dining room and all participants
- Addressed and resolved guest complaints, escalating to management when necessary.
Education
Master of Public Administration - Criminal Justice
Anna Maria College
Paxton, MA2023
Bachelor of Arts - Criminal Justice
Elms College
Chicopee, MA2021
Skills
- Staff Development
- Performance Management
- Complex Problem-Solving
- Time Management
- Team Leadership
- Performance Evaluations
- Verbal and Written Communication
- Microsoft Office
- Supervision and Leadership
Certification
First Aid/ CPR/ AED Certified (2021,2023)
CPI Nonviolent Crisis Intervention (2021, 2022, 2023, 2024)
PAYA Certified (2023)
Narcan Certified (2024)
Timeline
Assistant Program Supervisor
The Key Program
01.2024 - Current
Outreach and Tracking Shift Supervisor
The Key Program
02.2023 - 01.2024
Outreach and Tracking Caseworker
The Key Program
09.2021 - 02.2023
Lead
Dining, Providence Place at Ingleside
09.2016 - 09.2021
Master of Public Administration - Criminal Justice
Anna Maria College
Bachelor of Arts - Criminal Justice
Elms College
Similar Profiles
Shaun TalleyShaun Talley
Direct Support Professional at The Key ProgramDirect Support Professional at The Key Program
Monica LeijaMonica Leija
Teacher at SOUTHWEST KEY PROGRAMTeacher at SOUTHWEST KEY PROGRAM
Laura GuzmanLaura Guzman
Youth Care Worker at Southwest Key ProgramYouth Care Worker at Southwest Key Program
Tera TamashaitisTera Tamashaitis
Client Support Manager at PayDay Employer SolutionsClient Support Manager at PayDay Employer Solutions
Diana MeadeDiana Meade
Bookkeeper at The Republican CompanyBookkeeper at The Republican Company