Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Minor

Merced,CA

Summary

Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Seeking a position that allows me to use my knowledge and skills to grow while ensuring the success of your Company as a whole.

Overview

15
15
years of professional experience

Work History

Senior Community Manager

Heritage Management
05.2018 - Current
  • Assisted and Partnered with UC Merced to help create and maintain off campus student housing
  • Handle all tenant logistics, leases and effectively schedule appointments, showings, move-ins and move-outs.
  • Review incoming resumes, schedule and conduct interviews for potential new hires
  • Address and resolve tenant complaints and inquiries, maintaining high satisfaction.
  • Oversee and assist 4 other sister communities and site staff
  • Prepare detailed Capital Budget items as well as monitor and track payments, expenses and provide timely and accurate financial reports.
  • Work with maintenance staff to complete timely repairs and enhancements.
  • Plan and execute promotional activities to drive community engagement and increase occupancy numbers.
  • Maximize rental income while minimizing expenses through effective planning and control.

Leasing Consultant

Heritage Management
08.2014 - 05.2018
  • Greeted and provided exceptional customer service to all potential prospects, residents and vendors.
  • Coordinated and conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in application completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Answered multi-phone line system and maintained 90% or higher with recorded perspective calls and secret shopper reports.

Social Service Resident Coordinator

Central Valley Coalition
01.2009 - 07.2014
  • Assisted clients in accessing services and benefits by providing education classes and information about community resources, successfully assisting clients in acquiring needed aid.
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
  • Conducted monthly fair housing meetings for public
  • Monthly site visits to numerous communities throughout California to ensure properties were in compliance and provided full reports for management and developers
  • Operated multi-line telephone system
  • Maintained accurate and organized files and records of all assigned properties

Education

High School Diploma -

Golden Valley High School
Merced, Ca
05.2004

Skills

  • Conflict Resolution
  • Exceptional Customer Service (10 years)
  • Effective Communication
  • Ethical and Confidential
  • Strong Organization Skills
  • Employee Recruitment
  • Leasing and Sales
  • Staff Training
  • Staff Management
  • Microsoft Office
  • Microsoft Excel

Timeline

Senior Community Manager

Heritage Management
05.2018 - Current

Leasing Consultant

Heritage Management
08.2014 - 05.2018

Social Service Resident Coordinator

Central Valley Coalition
01.2009 - 07.2014

High School Diploma -

Golden Valley High School

Similar Profiles

CREATE PROFILE
Stephanie Minor