Stephanie Minton
Camden,NC
Summary
Hardworking and a team player. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Motivated professional with extensive experience in customer service, and administrative tasks.
Overview
28
28
years of professional experience
Work History
4-H Program Assistant
NC Cooperative Extension
09.2007 - Current
- Plan and Conduct programs for youth.
- Enhanced youth development by implementing diverse 4-H programs and activities.
- Maintained regular communication with parents regarding their child''s progress within the 4-H Program Assistant role.
- Provided ongoing support to volunteer leaders, fostering a strong sense of community within the 4-H program.
- Supervised youth during field trips and overnight camps, ensuring safety and fostering personal growth opportunities.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed administrative and customer service tasks such as record keeping and data entry, contributing to accurate program tracking. Complete monthly reposts, receipt in funds for programs, and answer phone calls and help greet clients as they come in office.
Loan Officer/ Customer Service Rep
Atlantic Finance
12.2005 - 09.2007
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Advised clients on mortgage, education and personal loans.
- Assisted customers with completing loan applications and other paperwork.
Receptionist
Courtesy Ford Body Shop
05.2004 - 12.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, and walk-in clients.
Adult Medicaid Case Worker
Pasquotank County Department Social Services
09.2003 - 04.2004
- Process adult medicaid applications to see if the person was able to receive assistance
- Handled customer inquiries courteously and professionally to enhance satisfaction.
Sr. Customer Service Rep.
American General Finance
06.1996 - 09.2003
- Delivered prompt service to prioritize customer needs.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the company and its customers.
- Delivered exceptional customer service to every customer by creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Examined customer loan applications for loan approvals and denials.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for approval.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Purchase office supplies as needed.
Education
High School Diploma -
Northeastern High School
Banking and Finance -
College of the Albemarle
Skills
- Customer Service
- Recruitment of Adult Volunteers
- Plan Fundraising events
- Computer Literate (word, excell, google docs)
- Excellent people skills
- Volunteer Management
- Fundraising strategies
- Program Planning and Implementation
- Payment Processing
- Appointment Scheduling
- Administrative Support
- Clerical Support
Timeline
4-H Program Assistant
NC Cooperative Extension
09.2007 - Current
Loan Officer/ Customer Service Rep
Atlantic Finance
12.2005 - 09.2007
Receptionist
Courtesy Ford Body Shop
05.2004 - 12.2005
Adult Medicaid Case Worker
Pasquotank County Department Social Services
09.2003 - 04.2004
Sr. Customer Service Rep.
American General Finance
06.1996 - 09.2003
High School Diploma -
Northeastern High School
Banking and Finance -
College of the Albemarle
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