Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Miranda

Lavon,Texas

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Store Manager/Trainer

Starbucks
Wylie, Texas
12.2022 - Current
  • Responsibilities similar to the store manager description above
  • Responsible for the success of a 55k+ drive-thru and café.
  • Consistently delivering 45 seconds or below Peak OTW times, store originally ran in the high 50's.
  • 50 Customer experience for the 52-week average.
  • Increased average ticket over one dollar yoy by building teams sales skills and increasing ownership.
  • No criticals during food safety audits since at this location.

Store Manager

Starbucks Coffee Company
HWY 78 & 190, Texas
01.2019 - 12.2022
  • Responsible for the success of a 45k+ stand-alone café.
  • Responsible for hiring, training, developing, and retaining talent.
  • Prioritizing and planned for meetings, events, promotions, new launches, updates of retail signage, staying fluid to the changes and updates of the company.
  • Brought customer connection from 30's to consistent 60's.
  • Brought turnover down from 110% to 26% in a 3 year time span.
  • Increased COSD's and Comped in sales in a 17 year+ location by increasing efficiency, and speed of service.
  • Developed two partners into SM roles.
  • Community involvement such as volunteering with Richardson's Parks and Rec.

Assistant Store Manager

Starbucks Coffee Company
HWY 66 & Dalrock, Texas
10.2018 - 01.2019
  • This was a training role within my company in which I was also responsible for taking ownership of certain facets of the store
  • Supported elevating the district's portfolio with OTW, my team won an award for being the fastest store in the district.
  • Improved the partner experience by having coaching conversations involving living our mission and values and setting expectation around how we treat our team members that aligns with the company values.
  • Supported with hiring and performance management.
  • Coffee Master

Shift Supervisor

Starbucks Coffee Company
Buckingham & Jupiter, Texas
03.2017 - 10.2018
  • Responsible for ensuring partners are performing within their barista approach.
  • Ensuring baristas are creating the Starbucks experience.
  • Completing required tasks and responsibilities such as inventory management, clean, safe and ready, and meeting speed service goals.
  • Problem solving, some examples include, bottle necks in production, making the moment right for unsatisfied customers, finding workarounds, fixing and calling in broken equipment, keeping partners calm and safe when potentially dangerous incidents occur by following the ACT decision model.
  • Supervised the store alongside proxy SM for 8 weeks while manager was on a paternity leave of absence.

Barista

Starbucks Coffee Company
Buckingham & Jupiter, Texas
12.2016 - 03.2017
  • Providing World Class service, perfectly crafting beverages, speed of service that helps meet the store goals, ownership of keeping the store clean safe and ready for customers.
  • Partner of the quarter.

Education

Tech Entrepreneur Management -

Arizona State University
03.2027

Naaman Forest High School
06.2012

Skills

  • Customer service
  • Communication skills
  • Time management
  • Leadership
  • Problem solving
  • Business Analysis
  • Employee Relations
  • Interpersonal
  • Organizational Skills

Timeline

Store Manager/Trainer

Starbucks
12.2022 - Current

Store Manager

Starbucks Coffee Company
01.2019 - 12.2022

Assistant Store Manager

Starbucks Coffee Company
10.2018 - 01.2019

Shift Supervisor

Starbucks Coffee Company
03.2017 - 10.2018

Barista

Starbucks Coffee Company
12.2016 - 03.2017

Tech Entrepreneur Management -

Arizona State University

Naaman Forest High School

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Stephanie Miranda