Stephanie Mishenko
Magna,UT
Summary
Dynamic professional with a positive attitude and expertise in client relationship management, honed at Valley Glass. Proven track record in appointment setting and sales support, leveraging Salesforce CRM to enhance customer engagement. Bilingual in Spanish, I excel in overcoming objections and fostering strong client connections, driving repeat business and satisfaction.
Professional in client engagement and scheduling with knack for clear communication and efficient organization. Proven ability to build strong client relationships and streamline appointment processes. Reliable team player who adapts to dynamic environments and prioritizes results through effective collaboration and problem-solving.
Overview
14
14
years of professional experience
Work History
Appointment Setter
Valley Glass
06.2024 - 06.2025
- Scheduled appointments for clients, ensuring efficient use of time and resources.
- Managed customer inquiries via phone and email, maintaining high service standards.
- Updated and maintained client database, improving access to information for team members.
- Collaborated with sales team to confirm appointment details and enhance customer engagement.
- Provided follow-up communications to clients post-appointment, fostering strong client relationships.
- Resolved scheduling conflicts promptly, demonstrating adaptability in fast-paced environment.
Accountant, Human Resources
Intermountan Hydronics Specialties
09.2022 - 05.2024
- Managed payroll processing and employee benefits administration to ensure accuracy and compliance.
- Assisted in recruitment efforts, including screening resumes and coordinating interviews with candidates.
- Maintained employee records, ensuring data integrity and confidentiality in HR information systems.
- Supported onboarding processes for new hires, facilitating orientation sessions and training materials.
- Processed expense reports and reconciled accounts to maintain accurate financial records.
- Collaborated with cross-functional teams to streamline HR procedures and improve workflow efficiency.
- Conducted regular audits of financial documents to identify discrepancies and recommend corrective actions.
- Managed benefits administration, ensuring timely enrollment and accurate record-keeping for all employees.
- Prepared accurate financial reports for senior management, providing valuable insights into business performance trends.
- Maintained compliance with federal, state, and local employment regulations to minimize legal risks.
- Ensured data integrity within accounting systems through regular reconciliations and proactive error resolutions.
- Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and reported monthly expense variances and explanations.
- Maintained integrity of general ledger and chart of accounts.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Account Manager
Abra Auto Body & Glass
03.2016 - 01.2020
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Coordinated cross-functional teams to streamline service delivery and operational efficiency.
- Developed tailored solutions addressing unique client needs, driving repeat business opportunities.
- Managed project timelines effectively, ensuring timely completion of automotive repair tasks.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Assistant Manager Hospitality
Holiday Inn Express Hotel Suites
04.2011 - 03.2014
- Led daily operations to ensure optimal guest satisfaction and service quality.
- Streamlined front desk processes, enhancing check-in efficiency and reducing wait times.
- Mentored and trained staff on customer service best practices and hotel policies.
- Developed and implemented training programs to improve employee performance and engagement.
- Coordinated with housekeeping and maintenance teams to uphold property standards and guest comfort.
- Managed inventory control for supplies, optimizing cost-effectiveness while maintaining quality standards.
- Analyzed guest feedback to identify areas for improvement in services offered at the hotel.
- Assisted in budget preparation, monitoring expenses to achieve fiscal goals without compromising service quality.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Education
High School Diploma -
Cypress High School
Magna, UT06-1999
Skills
- Positive attitude
- Salesforce CRM
- Phone etiquette expert
- Time management
- Client relationship management
- Setting appointments
- Computer skills
- Attention to detail
- Sales support
- Empathy and patience
- Overcoming objections
- FLUENT IN Spanish
Timeline
Appointment Setter
Valley Glass
06.2024 - 06.2025
Accountant, Human Resources
Intermountan Hydronics Specialties
09.2022 - 05.2024
Account Manager
Abra Auto Body & Glass
03.2016 - 01.2020
Assistant Manager Hospitality
Holiday Inn Express Hotel Suites
04.2011 - 03.2014
High School Diploma -
Cypress High School