Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Stephanie Misko

Charlotte,North Carolina

Summary

Dynamic customer success professional with a passion for educators and expertise in writing instruction. Accomplished record of exceeding goals through adoption of industry best practices and persistence. Skilled in working with diverse customers in a variety of spaces and adapting to new challenges to best enhance customer outcomes.

Overview

13
13
years of professional experience

Work History

Customer Success Manager

NoRedInk
06.2021 - Current
  • Partnered with customers to identify meaningful outcomes and metrics for success.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients and/or provide timely intervention.
  • Streamlined and scaled customer engagement models by suggesting and owning process improvement projects.
  • Led professional development for hundreds of educators
  • Onboarded multiple new team members.

9-12 English Teacher

Charlotte Mecklenburg Schools
08.2011 - 06.2021
  • Served as Professional Learning Community leader for state-tested ELA course
  • Prepared comprehensive English curriculum for a diverse courseload
  • Designed and implemented assessments to measure student progress in English language learning.
  • Participated in, and later led, ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
  • Served as advisor for National English Honor Society
  • Mentored new teachers within the department, sharing best practices and offering guidance on effective teaching methods.

High Net Worth Investment Specialist

The Vanguard Group
01.2017 - 07.2018
  • Developed strong relationships with high-net worth clients, ensuring trust through ongoing discovery, personalized investment recommendations, and financial education.
  • Participated in a client resolution pilot where I experimented with practices to repair broken client relationships.
  • Celebrated department-wide for strong customer relationship management skills and high NPS rating.
  • Mentored junior colleagues by sharing insights into best practices for managing client relationships

Steering Committee Member, Seminar Coordinator, Fellow

Charlotte Teachers Institute
04.2012 - 12.2016
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Actively engaged with corporate and public stakeholders to gather feedback and incorporate diverse perspectives into decision-making processes.
  • Published 5 original, research-based curriculum units
  • Co-led a professional development seminar with a UNC-Charlotte faculty member, supporting teachers through the curriculum writing process.
  • Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.

Education

Master of Arts - High School Teaching

University of North Carolina At Chapel Hill
Chapel Hill, NC
2011

Associate of Arts - English Literature And Language

Pennsylvania State University
University Park, PA
2009

Skills

  • Salesforce
  • Google Sheets
  • Outreach
  • Gong,io
  • Highspot
  • Sigma

Accomplishments

  • Published curriculum writer through the Yale National Initiative and Charlotte Teachers Institute.
  • Presented curriculum research at the National Council for Black Studies in 2016.

Timeline

Customer Success Manager

NoRedInk
06.2021 - Current

High Net Worth Investment Specialist

The Vanguard Group
01.2017 - 07.2018

Steering Committee Member, Seminar Coordinator, Fellow

Charlotte Teachers Institute
04.2012 - 12.2016

9-12 English Teacher

Charlotte Mecklenburg Schools
08.2011 - 06.2021

Master of Arts - High School Teaching

University of North Carolina At Chapel Hill

Associate of Arts - English Literature And Language

Pennsylvania State University

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Stephanie Misko