Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephanie Mitchell

Worcester,MA

Summary

Qualified Technical Support Specialist with 20 years of customer service experience, providing comprehensive and effective customer support. Detail-oriented team player with strong inventory and organizational skills, with the ability to accurately handle cash and multiple tasks. Energetic educator with proven skills in teaching diverse subjects such as religious, athletics, and technical programming tools.

Overview

20
20
years of professional experience

Work History

Technical Support Specialist, Report Writer

MEDITECH Inc
03.2012 - Current
  • Able to maintain daily workload, in addition to reviewing and assigning issues to coworkers.
  • Assist customers with updates and migrations to new platforms, utilizing Zoom meetings and case system.
  • Provide high-level technical support by resolving customer inquiries by phone, email, and SalesForce.
  • Participate in company, group, and other application meetings to improve company and position knowledge.
  • Incorporate multiple types of teaching strategies into classroom when teaching customer and company employees.
  • Collaborate with other application specialists and coworkers to efficiently and effectively resolve customer issues

Manager

McDonald's
10.2011 - 03.2012
  • Counted, verified and made daily deposits using sales information from each cashier station.
  • Maximized performance by creating crew positioning lineups.
  • Communicated clearly with managers and employees to keep everyone working towards established goals.
  • Maintained positive customer experiences by addressing problems and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member and customer conflicts, actively listening to concerns and finding appropriate solutions.

Crew Member

McDonald’s
10.2004 - 03.2011
  • Worked front counter, drive-thru and other areas of store.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Maintained clean, neat, and operational facilities to serve customers.

Cashier

Shopko
10.2003 - 09.2004
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and handle over-sized items.
  • Operated cash register for cash, check, and credit card transactions.
  • Kept premises clean and well stocked.

Education

Bachelor of Arts - Physics

Carthage College
Kenosha, WI
05.2009

Skills

  • Verbal and Written Communication
  • Stock and inventory management
  • Time Management
  • Cash Auditing
  • Instructing

Accomplishments

  • A children's teacher and a teacher's assistant, volunteering at church 2009 to 2020
  • Teachers Assistant, High School

Timeline

Technical Support Specialist, Report Writer

MEDITECH Inc
03.2012 - Current

Manager

McDonald's
10.2011 - 03.2012

Crew Member

McDonald’s
10.2004 - 03.2011

Cashier

Shopko
10.2003 - 09.2004

Bachelor of Arts - Physics

Carthage College
Stephanie Mitchell