Stephanie Mitchell
Allentown,PA
Summary
Talented administrative professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service, team collaboration and ability to pivot to fit the ever changing needs of the business.
Overview
18
18
years of professional experience
Work History
Office Supervisor
DHL Supply Chain
Quakertown , PA
06.2021 - Current
- Monitor and evaluate office operations to ensure accuracy and efficiency. Expedite inbound and outbound shipments to support the needs of our customers.
- Ensure site expenses were in line with budget and customer requirements, overseeing supply management and site maintenance. Reconcile transactions to balance financials for month-end close.
- Monitor timecards to process weekly payroll, assigning job codes based on function and terms of employment.
- Provide HR support for the site by handling recruitment, status changes, training processes, and employee relations.
- Charged with account support for customer and carrier. Manage carrier scheduling and facilitate effective communication between carriers, sites, and customers.
- Increased knowledge and expertise in auditing procedures and practices for DHL logistics operations as a Certified Auditor.
- Demonstrates versatility in fulfilling multiple roles as Regional Recruiter, Administrative Assistant, and Inventory Supervisor
Licensed Massage Therapist
Self Employed Services
Allentown, PA
10.2017 - 06.2021
- Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
- Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
- Performed therapeutic massages of soft tissues and joints using hands, fingers, forearms, elbows or massage devices.
Assistant Store Manager
Lowe's Home Improvement Center
Pottstown, PA
04.2006 - 05.2016
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Conducted audits and reconciliations of Daily Business Reports. Investigated cash shortages due to cash handling or operational errors. Reviewed chargebacks and other disputes.
- Implemented cash handling procedures per SOP guidelines, resulting in a reduction of company shrink and customer complaints stemming from internal process errors.
- Managed and ensured smooth functioning across the Production Office, Installed Sales, Pro Services and Specialty areas of store.
- Lead daily meeting and store huddles with team members to ensure timely communication of company and store-specific information.
- Provided timely resolution for customer complaints.
Education
Associate of Applied Science - Human Resources Management
Lehigh Carbon Community College
Schnecksville, PA08-2021
Diploma Massage Therapy - Massage Therapy
McCann School of Business And Technology
Allentown, PA04-2017
Skills
- Office Administration
- Expense Reporting/ Account Reconciliation
- Payroll and Budgeting
- Employee Relations
- Employee Management
- Document Management
- Relationship/Team Building
- Presentation and Public Speaking
- Customer Account Management
- Recruitment/ Training and Development
- Logistics Management/Workflow Planning
- Inventory Management
- Solid understanding of SAP, Oracle, HRIS Systems, Microsoft and Google Programs, Kronos, OMS
References
References available upon request.
Timeline
Office Supervisor
DHL Supply Chain
06.2021 - Current
Licensed Massage Therapist
Self Employed Services
10.2017 - 06.2021
Assistant Store Manager
Lowe's Home Improvement Center
04.2006 - 05.2016
Associate of Applied Science - Human Resources Management
Lehigh Carbon Community College
Diploma Massage Therapy - Massage Therapy
McCann School of Business And Technology
Similar Profiles
Rodolfo FierrosRodolfo Fierros
Inventory Analyst at DHL Supply ChainInventory Analyst at DHL Supply Chain
Alexander ArmalinAlexander Armalin
Forklift Operator at DHL Supply ChainForklift Operator at DHL Supply Chain
Jasontae WillisJasontae Willis
Warehouse Forklift Operator at DHL Supply ChainWarehouse Forklift Operator at DHL Supply Chain
Shawn PlourdeShawn Plourde
Team Leader at DHL Supply ChainTeam Leader at DHL Supply Chain
Travon AtkinsTravon Atkins
Area Supervisor at Ross Dress for LessArea Supervisor at Ross Dress for Less