Open To Work
Stephanie Mitchell
Moscow,PA
Work Preference
Summary
Experienced in accounting software, financial reporting, and customer service. Demonstrates strong problem-solving abilities and attention to detail, with a track record of maintaining accurate records and enhancing customer experiences.
Overview
25
25
years of professional experience
Work History
Accounting Bookkeeper/Courtesy Clerk
ShopRite of Daleville
Daleville, PA
07.2025 - Current
- Processed accounts receivable invoices, payments, and refunds.
- Maintained and reconciled general ledger accounts.
- Recorded daily financial transactions in accounting software.
- Performed daily data entry tasks related to accounts payable and receivable activities.
- Processed invoices and checks, and maintained daily cash logs and deposits.
- Assisted in preparing accurate financial reports for management review, enhancing decision-making.
- Organized filing system for financial documents and records, improving accessibility and efficiency.
- Assisted customers with inquiries and provided information on services offered.
- Greeted customers in a friendly and professional manner, providing excellent customer service.
- Processed customer returns and exchanges following company policies.
- Managed incoming calls and directed them to appropriate departments efficiently.
- Collaborated with team members to effectively resolve customer issues, ensuring satisfaction.
- Trained new staff on courtesy desk procedures and customer interaction techniques.
- Utilized problem solving skills to resolve conflicts between customers or staff members.
- Processed daily transactions using cash register and accounting software.
- Maintained accurate records of customer purchases and returns.
Bindery Operator
P.A. Hutchinsons
Jermyn, Pennsylvania
03.2022 - 07.2025
- Operated binding machines to assemble printed materials efficiently.
- Monitored production quality to ensure adherence to specifications.
- Maintained equipment by performing routine inspections and minor repairs.
- Assisted in training new staff on bindery processes and safety procedures.
- Coordinated workflow among team members to optimize production schedules.
- Filed maintenance request forms to alert company manager of machines needing repair or calibration by outside technical specialists.
Cashier/Courtesy Desk Associate
Schiel's Family Market
Wilkes-Barre, Pennsylvania
09.2011 - 03.2022
- Processed customer transactions efficiently at a local family-owned grocery market.
- Provided friendly and attentive service to enhance customer shopping experience.
- Assisted with restocking shelves to ensure product availability for customers.
- Handled returns and exchanges, addressing customer concerns directly and professionally.
- Collaborated with team members to ensure smooth store operations during peak times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Weis Markets Inc
Plains, Pennslyvania
09.2007 - 09.2011
- Assisted customers with product selections and inquiries.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of checkout area.
- Delivered exceptional customer service during peak hours, enhancing customer satisfaction and loyalty.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members on cash register operations, stock procedures, and customer service, fostering a knowledgeable and efficient team.
Cashier/Courtesy Desk
ShopRite of West Chester
West Chester, Pennsylvania
11.2005 - 07.2007
- Processed customer transactions promptly in high-volume grocery store, ensuring smooth checkout experience.
- Maintained accurate cash drawer and balanced registers daily.
- Trained new cashiers on register operations and customer service standards.
- Consistently upsold promotional items during checkout, enhancing overall customer purchase value.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed customer payments quickly and returned exact change and receipts.
- Enhanced customer satisfaction by personalizing service and addressing individual customer needs.
Cashier/Self Checkout Host
ACME of Paoli
Paoli, PA
09.2001 - 11.2005
- Assisted customers with product inquiries and provided excellent service.
- Managed cash register operations, ensuring precise cash handling and reconciliation.
- Coordinated with team members to streamline checkout procedures, resulting in reduced customer wait times.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Executed various tasks as directed by management to support team operations.
- Worked closely with front-end staff to assist customers.
- Delivered exceptional customer service while promoting loyalty programs, enhancing customer engagement.
- Kept records of purchases and maintained orderly checkout area.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
- Offered customers carry-out service at completion of transaction.
- Monitored checkout area for cleanliness and safety compliance.
- Oversaw self-checkout area operations to maintain efficiency and ensure compliance with safety standards.
- Communicated professionally with other staff members while performing duties in an efficient manner.
- Reported any unsafe conditions or equipment malfunctions immediately to management.
- Verified customer IDs for alcohol, tobacco, or age restricted purchases.
- Checked expiration dates on food items prior to allowing purchase through the self-checkout lane.
Education
GED -
Great Valley High School
Malvern, PA09-2005
Skills
- Accounting software
- Financial reporting
- General ledger maintenance
- Accounts receivable processing
- Cash flow management
- Customer relationship management
- Team collaboration
- Problem solving
- Attention to detail
- Time management
Timeline
Accounting Bookkeeper/Courtesy Clerk
ShopRite of Daleville
07.2025 - Current
Bindery Operator
P.A. Hutchinsons
03.2022 - 07.2025
Cashier/Courtesy Desk Associate
Schiel's Family Market
09.2011 - 03.2022
Cashier
Weis Markets Inc
09.2007 - 09.2011
Cashier/Courtesy Desk
ShopRite of West Chester
11.2005 - 07.2007
Cashier/Self Checkout Host
ACME of Paoli
09.2001 - 11.2005
GED -
Great Valley High School