Stephanie Molina
Edinburg,TX
Summary
Professional with a strong background in customer interactions and service solutions. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Excelling in complaint handling and de-escalation techniques. Proven track record of enhancing customer service satisfaction through effective problem-solving and efficient account management. Skilled in data entry and documentation, consistently reducing call resolution time.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
TTEC
10.2024 - Current
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords
Customer Care Representative
Contact Point 360
01.2024 - 08.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Served as a reliable point of contact for both internal staff members and external partners or vendors related to utility services matters.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Prepared work order requests for new service, outages and maintenance actions.
Customer Service Representative
Advanced Call Center Technologies LLC
12.2022 - 08.2023
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Reduced call resolution time through efficient problem-solving and communication skills.
Education
Bachelor of Science - Criminal Justice
Texas A&M University
Corpus Christi, TX05-2021
Skills
- Call center experience
- Complaint handling
- De-escalation techniques
- Account management
- Data entry
- Documentation and reporting
Timeline
Customer Service Representative
TTEC
10.2024 - Current
Customer Care Representative
Contact Point 360
01.2024 - 08.2024
Customer Service Representative
Advanced Call Center Technologies LLC
12.2022 - 08.2023
Bachelor of Science - Criminal Justice
Texas A&M University
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