Stephanie Monaco
Palm Coast,FL
Summary
Operations professional with robust background in leading regional teams and optimizing processes for maximum efficiency. Recognized for strong commitment to team collaboration and achieving results in dynamic environments. Known for strategic planning, adaptability, and fostering cohesive, high-performing teams.
Overview
12
12
years of professional experience
Work History
Regional Director of Operations
CanAide
05.2024 - Current
- Daily production of staff and patients. Provide exceptional service in assisting hospital patients with access to health care through Medicaid and Social Security Disability applications. Over see the daily process for reporting to clients with a client relationship. Over see staff daily, payroll, policy and procedure. Training with new staff and continuous training with current staff. Support staff as needed with coverage/questions/work-flows/policies within for Florida Medicaid and Social Security Administration. Reporting and analysis within the organization.
- Streamlined operational processes to enhance service delivery and patient care efficiency.
- Led cross-functional teams to implement strategic initiatives, improving organizational performance.
- Developed and monitored key performance indicators for operations, driving continuous improvement efforts.
- Facilitated training programs for staff, enhancing skills and promoting adherence to best practices.
- Implemented technology solutions to improve workflow efficiency and data management in operations.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
On-site Supervisor
Approhealth
08.2021 - 05.2024
- On-site supervisor for the east Florida division within AdventHealth system, completing medicaid and disability applications for those in needed. Inpatient and outpatient hospital setting. Working with Case management team within hospital to determine patient needs and if patients qualify for benefits needed. Over seeing the day to day operations of needs for Adventhealth and the patients. Obtained all information needed to get the applications approved. Assisted hospital staff with get ICP Medicaid application approved for patients needing to be placed in long term care facilities and working with the facility to ensure timely application processing and documentation. Properly documenting all information received from both patient and hospital staff. Provided current policies to staff members to ensure all patients are meeting qualifications.
Medicaid Specialist
AdventHealth
07.2018 - 08.2021
- As a medicaid specialist daily work flow was with both inpatient and outpatient services. Obtain all patient demographics to determine if patients met criteria for Florida Medicaid programs. Applied for disability for those who qualify based on Social Security Administration qualifications. Completed applications for Florida Medicaid and Social Security Disability. Followed both claims until a patient obtain proper benefits from Medicaid and Social Security.
Consumer Access Rep
AdventHealth
12.2013 - 07.2018
- Worked in the outpatient consumer access department, working in registration for radiology, and surgery. Proficient with insurance verification and collection of payments. Used EMR system to complete the registration as well as payer portals to verify insurance. Customer service skills, along with proficiency in Microsoft programs.
Education
High school or equivalent -
Hoosac Valley High School
06.2008
Associate - Health Care Adminstration
Keiser University
03.2014
Skills
- Skilled in utilizing Microsoft software for over a decade
- Customer service expertise
- Proficient in HIPAA regulations and standards
- Six years of insurance verification experience
- Epic/Cerner EMR - 10 years
- Workforce planning
- Operations oversight
- Client support
- Time management
- Problem-solving abilities
- Interpersonal communication
- Hiring and onboarding
Timeline
Regional Director of Operations
CanAide
05.2024 - Current
On-site Supervisor
Approhealth
08.2021 - 05.2024
Medicaid Specialist
AdventHealth
07.2018 - 08.2021
Consumer Access Rep
AdventHealth
12.2013 - 07.2018
Associate - Health Care Adminstration
Keiser University
High school or equivalent -
Hoosac Valley High School
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