Stephanie Monroe
Summary
Highly organized Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Always happy to learn new tasks to further assist the team.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Country House Residence
04.2022 - Current
- As the receptionist at a memory care facility, I am in charge of answering all phone calls, greeting families and checking them in, as well as making sure calendars and schedules are up to date
- I work closely with our care staff to ensure residents are ready for appointments and family visits
- I am the first face you see when you walk in, so I always make sure to bring a smile and energy to brighten up the day
Barista
Dutch Bros Coffee
01.2021 - 04.2022
- Working in a high volume coffee shop, I prepare drinks as well as interact with a multitude of customers
- This is a very fast paced environment, so multitasking is a skill I use daily.
- Controlled line and crowd with quick, efficient service.
Merchandiser
O'Reilly Auto Parts
02.2018 - 06.2020
- As a store merchandiser, I receive our daily shipments of product and process them into our system and prepare it to be put out on the shelves
- Some of my other duties are helping customers locate items, whether it be in the store, or over the phone
- I also work the register, and have always been very comfortable handling money and counting back change.
Call Center Rep
Mobile Copy Service
01.2018 - 02.2018
- I deal with contacting custodians who handle medical and other sorts of records such as insurance and employment files
- We are hired by insurance agencies or legal attorneys to contact these custodians to obtain these records for our clients
- I speak to many different people throughout the day, making 60-80+ phone calls, and properly annotating each conversation in our notes.
Deli Associate
Sam's Club
05.2017 - 01.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Learned other teammates' work tasks to train as backup.
Cashier
Ace Hardware
08.2016 - 06.2017
- As a cashier in a smaller hardware store, I find myself handling many tasks at once
- I'm constantlyexpanding my product knowledge, due to the frequent questions I receive as I am the first face peoplesee as they walk in
- Very often, I juggle receiving payments, counting back money, and trying to answera question on the phone, all at once.
Courtesy Clerk
Nugget Markets
04.2016 - 08.2016
- My main duty was bagging groceries and accompanying guests to their cars
- I alsofrequently helped with any tasks for the outer departments such as: cutting fruit for the smoothie bar,putting out sheets of cookies in the bakery, and restocking items in the deli.
Server/Shift Lead
Ponte Palmero
09.2015 - 05.2016
- As a server in a retirement home, quite a bit is done to assure our residents get the proper service theydeserve
- Some of my duties included: taking orders, bringing drinks/appetizers, running food, bussingtables, and of course getting to know each and every resident as well as I can
- Once promoted to shiftlead, I was held responsible for solving any and all issues with staff and our residents.
Stocker
Disney
12.2014 - 01.2015
- As a seasonal stocker, I'd receive shipments of up to 200 boxes every morning
- I, along with my teammembers, would unpack the boxes, sort them properly, and make sure the front was always fully stocked
- I enjoyed seeing how well displays came together, and the bright faces of all our customers
Host
Sizzler
03.2014 - 07.2014
- As a host, I would greet our guests as well as take their orders, payments, and seat them
- Along with myduties up front at the cash register, I would help clean at the end of the day, or tidy up before openingin the morning.
Education
High school diploma -
Ponderosa High School
2014
Skills
- Answer Telephone Calls
- Sorting and Labeling
- Computer Proficiency
- Scheduling Appointments
- Information Updates
- Telephone Etiquette
- Sensitive Information Handling
- Conflict Management
Hobbies
One thing I enjoy doing with my free time is digital art. I enjoy creating portraits of my favorite musical artists. Besides that, I spend a lot of time home with my cat, and reptiles! I enjoy traveling and attending concerts as well.
Timeline
Front Desk Receptionist
Country House Residence
04.2022 - Current
Barista
Dutch Bros Coffee
01.2021 - 04.2022
Merchandiser
O'Reilly Auto Parts
02.2018 - 06.2020
Call Center Rep
Mobile Copy Service
01.2018 - 02.2018
Deli Associate
Sam's Club
05.2017 - 01.2018
Cashier
Ace Hardware
08.2016 - 06.2017
Courtesy Clerk
Nugget Markets
04.2016 - 08.2016
Server/Shift Lead
Ponte Palmero
09.2015 - 05.2016
Stocker
Disney
12.2014 - 01.2015
Host
Sizzler
03.2014 - 07.2014
High school diploma -
Ponderosa High School
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