Stephanie Montes
San Gabriel,CA
Summary
Highly experienced Customer Service Sales Representative known for exemplary team-building and project oversight skills. Developed the ability to work with all types of personalities. Performance history has shown the development of strong collaborative and professional relationships with colleagues and clients while delivering impressive results. Looking to continue to grow in Sales and Customer Service, as well as gain experience in Marketing and Social Media.
Overview
20
20
years of professional experience
Work History
Inside Sales Representative
Allstar Fire Equipment
2023.02 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Attended meetings to learn about new product releases and improvements to already existing products.
- Quoted prices, credit terms, and other bid specifications.
- Designed and managed social media content.
- Managed website and made sure all product pricing and information was up to date.
Graphic Designer
Freelance
2014.06 - Current
- Giving consultations to potential clients interested in getting branding or logo work.
- Setting up artwork for clients that are interested in printing marketing material for their business, such as business cards, postcards, flyers, brochures, posters, banners, etc.
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects such as images sizes and font selection.
- Developed print materials such as brochures, banners and signs.
- Used Adobe software to create images and layouts.
- Met with customers to present mockups and collect information for adjustments.
- Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
Customer Service Manager
Guitar Center
2020.11 - 2023.02
- Followed through with client requests to resolve problems.
- Resolved concerns with products or services to help with retention and drive sales.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Monitored customer service operations to assess agent performance and provide feedback.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Social Media Manager
Photobooth Industry
2020.09 - 2021.08
- Talking to potential clients interested in photo booth rentals.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Used Adobe Software to create and print marketing materials, product reviews, and press releases.
- Increased customer engagement through social media.
Lead Sales Associate/Key Holder
Guitar Center
2019.02 - 2020.10
- Making sure store is clean and orderly.
- Assigned tasks to employees when customer traffic was slow.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, while also working to increase efficiency to maintain productivity targets.
- Processed cash, credit, debit, check payments.
- Performed opening and closing duties 5 days per week, including counting registers, making deposits, storing, as well as filing all daily paperwork.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Provided sales feedback to management to address concerns in sales reports.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Sales Associate
Guitar Center
2015.07 - 2019.01
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Tracked stock using company inventory management software.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
Production Artist
Got Print Inc
2008.09 - 2015.11
- Assist customers with any questions or issues with orders through email or by phone.
- Carefully prepared design layouts into prepress files for offset digital printing.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Improved quality standards of company's digital printing process by effectively using Adobe Software.
- Prepared proof artwork using Adobe Software.
Cashier
Ralph's Grocery
2004.11 - 2010.03
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reviewed weekly sales ads and monitored price changes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Learned floral, service deli, meat clerk, key holder positions and provided backup at key times.
Education
Associate - Graphic Design
Platt College
Alhambra, CA06.2008
Skills
- Customer Relationship Management
- Personnel training and development
- Team Leadership
- Sales expertise
- Training and mentoring
- Logo design
- PC and Mac platforms
- Graphic design
- Social Media
- Color correction
- Customer Service
- Conflict Resolution
- Adobe Illustrator
- Adobe Photoshop
- Adobe Lightroom
- Adobe Acrobat
- Adobe Premiere Pro
Timeline
Inside Sales Representative
Allstar Fire Equipment
2023.02 - Current
Customer Service Manager
Guitar Center
2020.11 - 2023.02
Social Media Manager
Photobooth Industry
2020.09 - 2021.08
Lead Sales Associate/Key Holder
Guitar Center
2019.02 - 2020.10
Sales Associate
Guitar Center
2015.07 - 2019.01
Graphic Designer
Freelance
2014.06 - Current
Production Artist
Got Print Inc
2008.09 - 2015.11
Cashier
Ralph's Grocery
2004.11 - 2010.03
Associate - Graphic Design
Platt College
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