Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Montgomery

Aubrey,Tx

Summary

Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.

Overview

6
6
years of professional experience

Work History

Customer Service Coordinator

CVS Pharmacy
01.2020 - 03.2023
  • Responded promptly and courteously to customer inquiries via phone, email, and live chat, consistently achieving customer satisfaction rating of 95%+.
  • Resolved customer complaints and issues in timely manner, ensuring positive resolution and fostering customer loyalty.
  • Managed high volume of customer interactions, effectively multitasking and prioritizing responsibilities to meet service level agreements.
  • Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions.
  • Documented and maintained accurate records of customer interactions and feedback in CRM system, enabling comprehensive analysis and proactive follow-up.

Lead Mental Health Technician

Texas Health Arlington Memorial Hospital
08.2018 - 01.2020
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Maintained several patient records, documenting changes in patient condition.

Emergency Room Technician

Lake Charles Memorial Health System
05.2017 - 12.2018
  • Quickly responded to codes and cardiac monitor alarms.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
  • Maintained clean and sanitary environment in emergency department to meet hygiene measures.
  • Disinfected tools, equipment and surfaces between patients.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Assisted with resuscitation, CPR, and emergency airway procedures.

Education

High School Diploma -

Washington Marion Magnet High School
Lake Charles, LA
05.2013

Skills

  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Proficient in customer service software and CRM systems
  • Ability to work effectively in fast-paced, team-oriented environment
  • Exceptional interpersonal skills and ability to build rapport with customers
  • Detail-oriented with excellent organizational and time management skills

Timeline

Customer Service Coordinator

CVS Pharmacy
01.2020 - 03.2023

Lead Mental Health Technician

Texas Health Arlington Memorial Hospital
08.2018 - 01.2020

Emergency Room Technician

Lake Charles Memorial Health System
05.2017 - 12.2018

High School Diploma -

Washington Marion Magnet High School

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Stephanie Montgomery