STEPHANIE MONTION
WEST JORDAN,UT
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SALES AND ADMIN
Les Schwab Tires
12.2022 - Current
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Delivered engaging product demonstrations to prospective clients, showcasing features and benefits that aligned with their requirements.
- Researched competitor marketing trends and prices using data analysis.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Mortgage Loan Officer Assistant
Intercaplending
08.2021 - 03.2022
- Assisted in closing loans by efficiently gathering required documentation and submitting applications.
- Supported loan officers with application processing, ensuring timely completion for quicker decisions.
- Increased client satisfaction by providing exceptional customer service throughout the loan process.
- Streamlined communication between underwriters and loan officers, resulting in improved turnaround times.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Improved borrower experience through prompt follow-ups on inquiries and concerns during the application process.
- Reduced errors in submitted applications by meticulously reviewing documents for completeness and accuracy before submission to underwriting departments.
- Developed strong relationships with real estate agents, increasing referral opportunities for mortgage loans.
- Participated in weekly team meetings to exchange ideas for continuous improvement initiatives within the department.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Managed event planning and execution for business-centered gatherings.
Mortgage Loan Officer Assistant
Graystone Mortgage
11.2020 - 06.2021
- Assisted in closing loans by efficiently gathering required documentation and submitting applications.
- Supported loan officers with application processing, ensuring timely completion for quicker decisions.
- Increased client satisfaction by providing exceptional customer service throughout the loan process.
- Streamlined communication between underwriters and loan officers, resulting in improved turnaround times.
- Enhanced team productivity through effective organization and management of loan documents.
- Facilitated smooth loan closings by coordinating with title companies, attorneys, and borrowers.
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Contributed to increased loan volume by proactively identifying potential clients and initiating contact.
- Improved borrower experience through prompt follow-ups on inquiries and concerns during the application process.
Education
High School Diploma -
Abraham Lincoln High School
Riverside, CA06.2014
Skills
- Negotiation Techniques
- Excellent Communication
- Opening and closing procedures
- Continuous Improvement
- Adaptability
- Point of sale operation
- Problem-solving aptitude
- Cash Handling
- Multitasking Abilities
- Goal Setting
- Time management abilities
- Sales Techniques
- Decision-Making
- Reliability
- Teamwork and Collaboration
- Self Motivation
- Attention to Detail
- Problem-Solving
- Organizational Skills
- Product Knowledge
- Call Management
- Executive Support
- Events Coordination
- Expense Monitoring
- Information Management
Certification
- CNP - Certified Notary Public
References
- JUNIOR RUSSELL - FORMER MANAGER AT LES SCHWAB 385-695-5145
Languages
Spanish
Full Professional
English
Full Professional
Timeline
SALES AND ADMIN
Les Schwab Tires
12.2022 - Current
Mortgage Loan Officer Assistant
Intercaplending
08.2021 - 03.2022
Mortgage Loan Officer Assistant
Graystone Mortgage
11.2020 - 06.2021
High School Diploma -
Abraham Lincoln High School
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