Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Montoya

Hanover Park,IL

Summary

Dynamic Product Specialist with a proven track record at Schaumburg Ford, excelling in customer service and relationship building. Skilled in CRM software and adept at closing techniques, I enhance customer satisfaction through effective follow-ups and product demonstrations, driving sales performance and fostering loyalty in a competitive market.

Overview

4
4
years of professional experience

Work History

Product Specialist

Schaumburg Ford
10.2024 - Current
  • Assisted customers in selecting vehicles based on needs and preferences.
  • Conducted product demonstrations to showcase features and benefits of vehicles.
  • Collaborated with sales team to ensure seamless vehicle delivery process.
  • Provided technical support for vehicle specifications and options inquiries.
  • Trained new staff on product knowledge and customer interaction best practices.
  • Logged phone numbers and email addresses to contact customers for follow-ups.

Product Specialist

Napleton Lincoln
04.2024 - 08.2024
  • Executed follow-up communication with customers post-purchase to enhance satisfaction.
  • Managed inventory records for demonstration vehicles and promotional materials.
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Visual Commercial Manager

Zara
09.2021 - 03.2024
  • Developed and maintained strong relationships with key stakeholders to enhance business opportunities.
  • Analyzed market trends to inform strategic decisions and improve sales performance.
  • Collaborated with cross-functional teams to deliver comprehensive commercial strategies.
  • Executed contract negotiations to ensure favorable terms and conditions for the company.
  • Provided support in preparing sales forecasts and reports for senior management review.
  • Built relationships with clients to establish new contracts.

Retail Sales Specialist

Swarovski Crystal
01.2023 - 01.2024
  • Delivered exceptional customer service to enhance shopping experience and foster loyalty.
  • Executed merchandising strategies to optimize product placement and drive sales performance.
  • Trained new staff on product knowledge and customer engagement techniques for improved team efficiency.
  • Managed inventory control processes, ensuring accuracy in stock levels and availability of products.
  • Greeted customers and helped with product questions, selections, and purchases.

Education

Associate of Arts - Business Administration

William Rainey Harper College
Palatine, IL
08-2021

Skills

  • Closing techniques
  • Building rapport
  • CRM software proficiency
  • Customer service
  • Adaptability and dependability
  • Reliable and punctual
  • Professional communication
  • Relationship building
  • Data entry
  • Results-driven
  • Appointment scheduling
  • MS office

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Product Specialist

Schaumburg Ford
10.2024 - Current

Product Specialist

Napleton Lincoln
04.2024 - 08.2024

Retail Sales Specialist

Swarovski Crystal
01.2023 - 01.2024

Visual Commercial Manager

Zara
09.2021 - 03.2024

Associate of Arts - Business Administration

William Rainey Harper College

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Stephanie Montoya