Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Moore

Chicago,IL

Summary

Seasoned results- driven customer service professional with 10 yrs+ of expertise spanning call centers, retail, logistics and various administrative roles. Proven track record in delivering exceptional customer service experiences, encompassing phone support, customer inquiries, sales, marketing, advertising, recruiting, dispatching, and data entry. I am seeking a challenging role to contribute my multifaceted skill set to deliver exceptional customer experiences and drive business growth.

Overview

16
16
years of professional experience

Work History

Recruiter/Call Center Representative

PeopleReady
08.2022 - Current
  • Responsible for fulfilling orders, utilizing multiple computers software systems and apps in order to assist clients. Promoting, marketing, advertising, and sending out background screenings, working from both home and an Office setting.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Created engaging job postings that accurately reflected position requirements while showcasing company culture.

Call Center Representative

SCR Medical Transportation
07.2021 - 07.2022
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations. Actively listening, booking trips, negotiating pick up and drop offs.

Delivery Driver

Amazon
05.2020 - 03.2021
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools. Vehicle inspection, Delivering up to 300 packages or more a day. Time management, and following road guidelines safely.

Merchandiser

S.A.S Retail Services
04.2018 - 09.2020
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.

Administrative Assistant

AGGS
02.2017 - 01.2018
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success. Created documents, data entry, cold calling, marketing, outbound sales, booking flights, and creating itineraries.

Assistant Manager

Papa John's Pizza
02.2008 - 03.2013
  • Performed opening and closing procedures, oversaw daily cash intake and deposit records increasing accuracy. maintained a clean, safe and organized store environment.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets. Food prep, making pizza answering inbound calls, delivering pizzas and ensuring customer satisfaction.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

North Salinas High School
Salinas, CA
06.2007

Skills

  • Microsoft proficient
  • Time management
  • Critical thinking
  • Marketing and Sales
  • Professional phone demeanor
  • Merchandising skills
  • analytical skills
  • Organized
  • Negotiation skills
  • Problem solving
  • Active listening
  • Strong verbal and hand writing skills
  • Prioritization
  • Interpersonal skills

Timeline

Recruiter/Call Center Representative

PeopleReady
08.2022 - Current

Call Center Representative

SCR Medical Transportation
07.2021 - 07.2022

Delivery Driver

Amazon
05.2020 - 03.2021

Merchandiser

S.A.S Retail Services
04.2018 - 09.2020

Administrative Assistant

AGGS
02.2017 - 01.2018

Assistant Manager

Papa John's Pizza
02.2008 - 03.2013

High School Diploma -

North Salinas High School

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Stephanie Moore