Stephanie Moore
Kilgore,TX
Summary
Experienced Office Management and Administrative Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Office Manager/Property Director
Kilgore Economic Development Corp.
06.2015 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Reconciled bank statements.
- Organized monthly board meetings and kept minutes of such meetings.
- Served as Records Retention Officer for the organization.
- Conducted property inspections.
Multifamily Property Manager
DEI Communities (Towne Oaks)
03.2012 - 11.2014
- Implemented a proactive approach to routine maintenance tasks, reducing repair costs over time.
- Provided exceptional customer service to residents by promptly addressing concerns and resolving conflicts professionally.
- Streamlined property operations by implementing efficient systems for rent collection, lease renewals, and contract negotiations.
- Increased tenant satisfaction by promptly addressing maintenance issues and implementing preventive measures.
- Collaborated with maintenance teams to ensure timely repairs, enhancing tenant satisfaction and retention rates.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Prepared and processed lease and rental applications using Yardi software.
- Entered bills to be paid.
- Planned social events for residents.
Assistant Property Manager
DEI Communities Saddle Brook
10.2009 - 03.2012
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Escalated major issues to property manager for immediate remediation.
- Coordinated appointments to show marketed properties.
Property Manager
DEI Equities Glen Hollow
10.2005 - 10.2009
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Collected and maintained careful records of rental payments and payment dates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Responded to Common Area Maintenance (CAM) inquiries.
Education
Kilgore College
Kilgore, TXSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Administrative Support
- Document Management
- Staff Management
- Employee Supervision
- Conflict Management
Timeline
Office Manager/Property Director
Kilgore Economic Development Corp.
06.2015 - Current
Multifamily Property Manager
DEI Communities (Towne Oaks)
03.2012 - 11.2014
Assistant Property Manager
DEI Communities Saddle Brook
10.2009 - 03.2012
Property Manager
DEI Equities Glen Hollow
10.2005 - 10.2009
Kilgore College
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