Stephanie Moore
Hanover
Summary
Professional in retail management, equipped with expertise in overseeing store operations and enhancing customer experiences. History of effectively managing inventory, staff training, and operational efficiency. With over 12 years experience in customer service as well as knowledge in Quickbooks.
Overview
18
18
years of professional experience
Work History
Key Holder Supervisor
Tj Maxx Dept Store
08.2023 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Accounts Receivable Clerk
Mayflower
05.2024 - 01.2025
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Cashier
Big Lots
11.2022 - 12.2023
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Helped customers by answering their questions and completing their requests
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Kept well-stocked cashier lanes and store shelves to promote strong sales
Cashier
Dollar General
10.2021 - 06.2022
- Greeted customers with a smile and offered prompt and dedicated assistance
- Provided attentive and skilled assistance to all customer needs
- Increased sales and customer satisfaction by keeping checkout areas clean and organized
- Trained team members to work as cashiers in accordance with company policies and procedures
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift, never had a cash shortage or discrepancy
Stower
Amazon Fulfillment Center - SDF8
07.2016 - 01.2017
- Scanned in customer product and stowed in a timely manner
- Picked customers order in a timely fashion
Head Cashier
Lowe's Home Improvement
05.2008 - 06.2016
- Advised
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls
- Trained new team members in cash register operation, stock procedures, and customer service strategies to maximize team performance and optimize customer relations
- Created and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs
- Improved customer satisfaction by communicating with them in a friendly and professional manner
- Balanced and counted the cashier drawers
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Performed store opening, closing, and shift change actions, including filling out accurate shift change logs to keep operations efficient and current
Cashier
Walmart Supercenter
05.2007 - 12.2008
- Checked out customers in a timely manner
- Answered phone calls
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Madison Consolidated High School
Madison, IN06-2006
Skills
- Outgoing and enthusiastic
- Friendly demeanor
- Adaptability
- Computer literate
- Excellent verbal communication
- Money management
- Good telephone etiquette
- Cash management
- Payment processing
- Point of Sale workflow optimization
- Check cashing
- POS operations
- Cash Handling
- Customer service
- Collections
- Accounts receivable software
- QuickBooks experience
Timeline
Accounts Receivable Clerk
Mayflower
05.2024 - 01.2025
Key Holder Supervisor
Tj Maxx Dept Store
08.2023 - Current
Cashier
Big Lots
11.2022 - 12.2023
Cashier
Dollar General
10.2021 - 06.2022
Stower
Amazon Fulfillment Center - SDF8
07.2016 - 01.2017
Head Cashier
Lowe's Home Improvement
05.2008 - 06.2016
Cashier
Walmart Supercenter
05.2007 - 12.2008
High School Diploma -
Madison Consolidated High School
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