Stephanie Moore
Delbarton,WV
Summary
Child welfare Professional experienced in crisis intervention, family engagement, and policy driven case management with the CPS settings. Bachelor's degree in Social Work; temparary licensure with full licensure forthcoming. Aspiring supervisor focused on compliance, staff support, and quality outcomes for children and families.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Department of Human Services - CPS
12.2025 - Current
- Assisted clients in accessing resources and services to meet their needs.
- Conducted assessments to determine eligibility for assistance programs.
- Coordinated with community organizations to facilitate support services for clients.
- Maintained accurate case files and documentation in compliance with departmental guidelines.
- Collaborated with multidisciplinary teams to create comprehensive service plans for clients.
- Provided education on available resources, enhancing client self-sufficiency and empowerment.
- Monitored client progress and adjusted service plans as needed to ensure effective support.
- Participated in training sessions to improve knowledge of policies and best practices in case management.
- Attend court hearings to report the progress of the case and follow all recomendations of the court.
Special Investigator
Department of Children's Services
04.2020 - 08.2025
- Conducted thorough investigations to assess child safety and welfare concerns.
- Collaborated with law enforcement and community agencies to gather evidence and support cases.
- Developed comprehensive case reports outlining findings, recommendations, and action plans.
- Mentored junior investigators on best practices in investigative techniques and documentation.
- Collaborated with law enforcement agencies to share information, facilitating successful case resolutions.
- Boosted organizational reputation by maintaining strict confidentiality throughout all investigations.
- Ensured compliance with all relevant laws, regulations, and policies while conducting investigations.
- Promoted an ethical work environment at all times, adhering strictly to industry standards and best practices in special investigations.
- Prevented potential security breaches by proactively identifying vulnerabilities in clients'' systems or processes during investigations.
- Supported legal proceedings by providing accurate and detailed reports on investigation findings.
- Strengthened client relationships by providing timely updates on investigation progress and outcomes.
- Improved team communication and collaboration by leading regular meetings to discuss ongoing cases and updates.
- Increased accuracy of gathered evidence through meticulous record-keeping and data management practices.
- Spearheaded cross-functional collaborations between departments or teams in multi-faceted investigations.
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Case Manager
Head Start Program
06.2019 - 04.2020
- Assessed client needs and developed individualized service plans to ensure optimal support.
- Coordinated with multidisciplinary teams to facilitate resource access and client referrals.
- Monitored and evaluated case progress, adjusting interventions as necessary for improved outcomes.
- Provided crisis intervention and conflict resolution strategies to clients in challenging situations.
Case Manager
Steppenstone Youth Treatment Center
05.2017 - 06.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Bachelor of Science - Social Work
East Tennessee State University
Johnson City, TN05-2017
Associate of Science - Nursing
Northeast State Community College
Blountville, TN06-2015
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Case planning
- Critical thinking
- Documentation proficiency
- Community outreach
- Records management
- Crisis intervention
- Treatment Planning
- MS office
- Referral coordination
- Case management tracking
- Patient support
- Home visits and inspections
- Annual case reviews
- Intervention plans
- Social work
- Court mandated reporter
- Group therapy
- Team collaboration
Certification
Temporary License with West Virgina Board of Social Work, full license forthcoming.
Languages
English
Timeline
Case Manager
Department of Human Services - CPS
12.2025 - Current
Special Investigator
Department of Children's Services
04.2020 - 08.2025
Case Manager
Head Start Program
06.2019 - 04.2020
Case Manager
Steppenstone Youth Treatment Center
05.2017 - 06.2019
Bachelor of Science - Social Work
East Tennessee State University
Associate of Science - Nursing
Northeast State Community College