Stephanie Morales
Phillipsburg,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Personal Banker
Wells Fargo
04.2023 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Store Manager
Michaels
08.2022 - 03.2023
- Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; hold team accountable for store conditions and results
- Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI's
- Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; use Workday to onboard team members, use Work-smart to create effective scheduling
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.
Store Manager
Burlington
07.2020 - 07.2022
- Ensure Assistant Managers and store team members are fulfilling their individual responsibilities
- Partner with Assistant Store Manager to coordinate merchandise placement, sales promotions and pricing
- Partner with Assistant Store Manager to review receiving, debits/damages to ensure accuracy of inventory
- Manage 12 million sales volume and expense budget including review of all associated reporting and recordkeeping
- Recruitment, screening and hiring of associates in order to meet store staffing needs, managed over +60 employees, 2 assistant managers and 6 supervisors
- Facilitate onboarding and training for new associates using Workday, provide ongoing coaching in the moment and implement structured learning and development activities for all team members
- Handle personnel and associate relations issues
- Payroll budget management, workforce management and scheduling
- Facilitate effective communication and partnerships between and among store team, regional management team and other partners within the company.
Store Manager
Burlington
03.2017 - 07.2020
- Lead of the store team in all aspects of store operations
- Day-to-day management of the store, take responsibility for the training and professional development of team members
- Communicate effectively with Regional Management team
- Always ensure and provide exceptional customer service
- Ensure appropriate merchandising standards
- Control expenses and payroll budgets
- Manage the associate experience and handle personnel issues.
Assistant Manager
Burlington
07.2011 - 03.2017
- Lead of the store team in all aspects of store operations
- Day-to-day management of the store, take responsibility for the training and professional development of team members
- Communicate effectively with Regional Management team
- Always ensure and provide exceptional customer service
- Ensure appropriate merchandising standards
- Control expenses and payroll budgets
- Manage the associate experience and handle personnel issues.
Education
Biology -
College of St.Elizabeth
Morristown, NJLinden High School
Linden, NJ06.2005
Skills
- Customer service
- Communication skills
- Computer skills
- Cash handling
- Time management
- Inventory control
- Organizational skills
- Leadership
- Recruiting
- Merchandise presentation
- Product pricing
- Stockroom Organization
- Team Leadership
- Coaching and Mentoring
- Staff Training
- Relationship Building
- Positive Attitude
- Teller Support
Accomplishments
2019 Q2 CEO Award Winner
2021 Q3 Excellence Award Winner
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
Wells Fargo
04.2023 - Current
Store Manager
Michaels
08.2022 - 03.2023
Store Manager
Burlington
07.2020 - 07.2022
Store Manager
Burlington
03.2017 - 07.2020
Assistant Manager
Burlington
07.2011 - 03.2017
Biology -
College of St.Elizabeth
Linden High School
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