Stephanie Morales
Moreno Valley,CA
Summary
Dynamic Dispatcher with a proven with enhancing customer satisfaction through effective communication and team training. Skilled in problem-solving and attention to detail, I successfully improved operational efficiency and accuracy in customer service and dispatch operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatch Officer
Iron Wall Security
02.2018 - Current
- Assisted with the recruitment process for new dispatch staff members, conducting interviews and providing recommendations to management.
- Managed a high volume of incoming calls from both emergency responders and the public, prioritizing requests based on urgency and available resources.
- Participated in regular interdepartmental meetings to discuss ongoing issues and develop solutions for improving dispatch operations.
- Created detailed incident reports for upper management review, assisting in the development of strategic plans to enhance operational effectiveness.
Dispatch Supervisor
Iron Wall Security
01.2018 - Current
- Improved customer satisfaction, maintaining timely communication clients regarding updates or changes in properties we service
- Conducted regular report audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Advanced customer service
Education
High School Diploma -
Valley View High School
Moreno Valley 06-2012
Skills
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Decision-making
- Customer relations
- Updating logs
Certification
CPR Certified
Languages
Spanish
Full Professional
Timeline
Dispatch Officer
Iron Wall Security
02.2018 - Current
Dispatch Supervisor
Iron Wall Security
01.2018 - Current
High School Diploma -
Valley View High School
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