Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Moreno

Corpus Christi,TX

Summary

Accomplished professional with extensive experience in accurately transcribing medical dictations. Offers great time management and task prioritization skills. Adept at quickly learning new software programs and technologies.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Bay Area Vision
09.2022 - 02.2024
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Completed clerical duties and tasks for clinic administration.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Helped patients complete necessary medical forms and documentation.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.

Ophthalmic Scribe

Bay Area Vision
07.2021 - 02.2024
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Stayed on top of current patient loads to facilitate efficient and organized workflow.
  • Gathered patient charts to prepare for upcoming appointments and maintain organization.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Collaborated with team members to share knowledge and keep workflow moving smoothly.
  • Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
  • Oversaw calendar to schedule follow-up visits and tests for patients.

Technician

Bay Area Vision
05.2021 - 02.2024
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Prepared and administered medications to patients as prescribed by optometrist.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.

Telephone Interviewer

Recon Mr
07.2019 - 04.2021
  • Gathered data and insights from participants during telephone interviews.
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Documented records of call information.
  • Conducted interviews with participants to assess eligibility.
  • Administered phone interviews to survey participants.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

W.b Ray Highshcool
Corpus Christi
2019

Skills

  • HIPAA Compliance
  • Insurance Verification
  • Patient Relations
  • Patient Scheduling
  • Paperwork Coordination
  • Patient History Documentation
  • Visual Acuity Testing
  • Visual Field Testing
  • Critical Thinking Abilities
  • Paperwork Processing
  • Workflow Improvements
  • Patient Confidentiality
  • Medical Terminology Knowledge

Timeline

Front Desk Receptionist

Bay Area Vision
09.2022 - 02.2024

Ophthalmic Scribe

Bay Area Vision
07.2021 - 02.2024

Technician

Bay Area Vision
05.2021 - 02.2024

Telephone Interviewer

Recon Mr
07.2019 - 04.2021

High School Diploma -

W.b Ray Highshcool

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Stephanie Moreno