Stephanie Moreno
Lanham,MD
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
ABM Industries
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front Desk Receptionist/Office Administrative Assistant
Rehabilitation Systems Inc
10.2023 - 11.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Administrative Assistant
R&r Mechanical Service
04.2022 - 07.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Schedule maintenances with customers
- Turn Invoices into quickbooks and perfect ware
- Make Files
- Give out PO'S to technicians
Front Desk Receptionist
Luna Concrete Inc
07.2020 - 08.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School Diploma -
Duval High School
Lanham, MDSkills
- Call Routing
- File Management
- File Organization
- Mail Distribution
- Supply Management
- Office Administration
- Administrative Support
- Office Organization
- Cash Handling
- Scheduling Appointments
- Office Supplies Inventory Management
- Proficient in [Software]
- Meeting Scheduling
- Telephone Etiquette
- Oral and Writing Communication
- Administrative Skills
- Mail Handling
- Multi-Line Telephone Systems
- Scheduling
- Filing
- Active Listening
- Greeting and Seating Clients
- Clerical Support
- Mail Sorting
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
ABM Industries
01.2024 - Current
Front Desk Receptionist/Office Administrative Assistant
Rehabilitation Systems Inc
10.2023 - 11.2024
Administrative Assistant
R&r Mechanical Service
04.2022 - 07.2023
Front Desk Receptionist
Luna Concrete Inc
07.2020 - 08.2021
High School Diploma -
Duval High School