Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Moreno

Fallbrook,California

Summary

Dynamic and compassionate Patient Service Representative with extensive experience at Community Health Systems, where I’ve built a strong track record in client relations, patient advocacy, and therapeutic support. I’m passionate about delivering exceptional service and ensuring patients feel heard, supported, and informed at every stage of their healthcare journey.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

Community Health Systems, CHS
Fallbrook, California
02.2023 - 05.2025
  • Performed administrative duties such as filing, faxing, photocopying.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Scanned documents into electronic health record system as needed.
  • Provided customer service by answering patient questions and addressing concerns.
  • Adhered to ethical guidelines set forth by state licensing boards regarding confidentiality of patient information.
  • Encouraged positive behaviors while discouraging negative behaviors using reinforcement strategies.
  • Conducted individual counseling sessions to help clients identify their needs and develop strategies for achieving goals.
  • Collaborated with other healthcare professionals to develop treatment plans tailored to each client's needs.
  • Facilitated group activities such as art therapy, music therapy, and recreational activities.
  • Attended trainings related to behavioral health topics such as trauma informed care or suicide prevention.
  • Provided support to clients in developing and maintaining healthy relationships.
  • Developed a trusting relationship with clients by actively listening and responding appropriately.
  • Supported clients in developing independent living skills such as budgeting, nutrition, self-care routines.
  • Monitored client progress by conducting assessments, analyzing data, and preparing reports.
  • Assisted in providing therapeutic interventions for clients with mental health issues.
  • Ensured compliance with HIPAA regulations pertaining to the privacy of protected health information.
  • Maintained accurate records of client interactions and progress in the electronic medical record system.
  • Provided customer service and support to clients regarding their health insurance plans.
  • Analyzed customer needs to identify appropriate coverage options.
  • Worked collaboratively with other departments to ensure timely resolution of customer issues.
  • Identified potential problems that could arise when dealing with complex cases involving multiple parties.
  • Developed strategies for improving customer satisfaction with health insurance services.
  • Researched, collected and updated information on health insurance policies.
  • Maintained records of client's interactions, transactions and inquiries.
  • Answered incoming calls from customers inquiring about health insurance programs.

Front Desk Receptionist

Community Health Systems, CHS
Fallbrook, California
06.2021 - 02.2023
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Collected payments from patients in accordance with established policies and procedures.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Educated patients on proper oral health care instructions and preventive measures.
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Coordinated with other healthcare professionals to ensure efficient office operations.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Processed referrals to specialists when required by the dentist.
  • Gathered medical information, dental health history and vitals from patients.
  • Collected payments from patients and arranged payment schedules.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Answered and managed incoming calls and emails.

Cashier

Major Market
Fallbrook, California
02.2019 - 01.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Private Nanny

Care.com Inc
San Marcos, California
07.2016 - 06.2019
  • Maintained a safe, healthy and nurturing environment for the children in their home.
  • Encouraged developmentally appropriate language skills through conversation and activities.
  • Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Responded quickly in emergency situations using sound judgment and problem solving skills.
  • Transported the children safely to appointments, social engagements or recreational activities.
  • Developed an understanding of each child's individual strengths and weaknesses.
  • Took children on outings such as parks, library visits, sports events or educational trips.
  • Prepared meals according to dietary needs of the family's children.
  • Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
  • Planned age-appropriate educational activities designed to promote learning and development.
  • Participated in professional development activities such as trainings or workshops related to childcare topics.
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Facilitated playdates between siblings or friends in order to foster social interaction among peers.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Prepared nutritious meals, cleaned laundry and sanitized play areas.
  • Helped children discover enrichment activities to inspire imagination and creativity.

Education

Associate of Arts - Sociology

Palomar College
San Marcos, CA
05-2025

Associate of Arts - Social And Behavioral Sciences

Palomar College
San Marcos, CA
12-2023

High School Diploma -

Fallbrook High School
Fallbrook
05-2016

Skills

  • Behavioral assessment
  • Client relations
  • Therapeutic interventions
  • Crisis management
  • Data analysis
  • Group facilitation
  • Customer service
  • Microsoft Office
  • Data entry proficiency
  • HIPAA compliance
  • Patient confidentiality
  • Medical insurance
  • Verbal and written communication
  • Medicaid/medicare
  • Insurance verifying
  • Patient follow-up
  • Scheduling appointments
  • Clinical data entry
  • Phone and email etiquette
  • Statistical data management

Languages

Spanish
Professional

Timeline

Patient Service Representative

Community Health Systems, CHS
02.2023 - 05.2025

Front Desk Receptionist

Community Health Systems, CHS
06.2021 - 02.2023

Cashier

Major Market
02.2019 - 01.2022

Private Nanny

Care.com Inc
07.2016 - 06.2019

Associate of Arts - Sociology

Palomar College

Associate of Arts - Social And Behavioral Sciences

Palomar College

High School Diploma -

Fallbrook High School

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