STEPHANIE MORENO
San Antonio,TX
Summary
Detail-oriented Administrative Specialist II with a strong background in client relations, information management, and operational support. Proven ability to coordinate complex tasks, resolve problems, and maintain comprehensive records to support program objectives. Adept at fostering positive relationships and providing direct support to individuals, ensuring adherence to protocols, and efficient service delivery. Eager to leverage current program knowledge and hands-on experience in a Resident Service Specialist role.
Overview
10
10
years of professional experience
Work History
Administrative Specialist II
OPPORTUNITY HOMES -Jobs Plus Program
San Antonio, TX
08.2023 - Current
- Provided critical administrative support to program staff, directly aiding in the efficient operation of resident services.
- Developed and maintained comprehensive filing systems for both paper and electronic records, ensuring organized and accessible resident information and program documentation.
- Compiled data from various sources to create detailed reports for management, offering insights into program activities and participant progress.
- Managed scheduling appointments and organized meetings for department staff, facilitating crucial interactions and program coordination.
- Performed accurate and timely data entry tasks, contributing to the integrity of resident and program records.
- Prepared agendas and meticulously took notes at meetings, archiving proceedings vital for ongoing program development and case oversight.
- Checked stock and maintained office supply products, ensuring resources were available to support daily program functions.
Billing Clerk
BRAND SAFEWAY SOLUTIONS
San Antonio, TX
09.2020 - 11.2022
- Maintained customer accounts by accurately recording account information and reconciling discrepancies.
- Corresponded professionally with customers regarding their accounts, resolving issues and making adjustments when necessary.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Public Service Associate
CITY OF SAN ANTONIO PUBLIC WORKS
SAN ANTONIO, TX
10.2019 - 07.2020
- Maintained professional and effective public relations with customers and community members, handling diverse inquiries.
- Contacted applicants about application statuses, obtained additional information, and conveyed acceptance or denial of permits.
- Greeted visitors and assisted by answering general questions and directed to desired office, enhancing accessibility for the public.
Contractor
DISABILITYSA
San Antonio, Texas
03.2019 - 08.2019
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance data.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Answered telephone calls to field inquiries from clients and various other callers seeking information.
Administrative Assistant
REACHING MAXIMUM INDEPENDENCE INC.
San Antonio, Texas
09.2017 - 02.2019
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and responsiveness of customer service.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Composed internal memos and external correspondence for senior management, reviewing all documentation to eliminate errors.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, and greeting visitors.
Development Assistant
REACHING MAXIMUM INDEPENDENCE INC.
San Antonio, TX
07.2015 - 08.2017
- Provided assistance to all levels of leaders and staff as needed, supporting attainment of objectives in alignment with corporate policies, procedures, and regulations.
- Developed and updated spreadsheets and databases to track, analyze, and report on data.
Skills
- Case Support & Coordination: Client Relations, Complex Problem Resolution, Recordkeeping, Information Management, Documentation, Confidentiality, Workflow Planning, Resource Identification, Follow-up
- Administrative & Operational Excellence: Database Administration, Report Generation, Scheduling, Meeting Coordination, Quality Assurance, Office Administration, Inventory Management, Budgeting Support, Time Management
- Communication & Interpersonal: Team Coordination, Customer and Client Relations, Active Listening, Correspondence Handling, Professional Communication, Team Building, Flexible, Personable and Outgoing
- Technical Proficiencies: Spreadsheet Management, Google Suits, Apricot, Elite, JDE, Microsoft Office Suite, Data Entry, 60 WPM Typing Speed
Timeline
Administrative Specialist II
OPPORTUNITY HOMES -Jobs Plus Program
08.2023 - Current
Billing Clerk
BRAND SAFEWAY SOLUTIONS
09.2020 - 11.2022
Public Service Associate
CITY OF SAN ANTONIO PUBLIC WORKS
10.2019 - 07.2020
Contractor
DISABILITYSA
03.2019 - 08.2019
Administrative Assistant
REACHING MAXIMUM INDEPENDENCE INC.
09.2017 - 02.2019
Development Assistant
REACHING MAXIMUM INDEPENDENCE INC.
07.2015 - 08.2017
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