Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Morgan

Latham

Summary

Extremely dedicated to building and maintaining relationships with people. Knowledgeable experiences from personal nanny, nursing assistant, and brand ambassador that help to continue to build excellent communication skills. In a medical setting, or a gym setting, dedicated to providing every customer with top-notch service and support through high-quality care and efficient management of team documentation. Collaborative and team-oriented with all staff to effectively contribute to customer needs. Organized Gym Receptionist with hands-on experience taking phone calls, handling correspondence and keeping reception area neat and clean in gym facility. Friendly and personable individual well-equipped with basic accounting and bookkeeping skills. Committed to personally contributing to operation of clean, well-maintained health club. Motivated Nursing Assistant, who is knowledgeable in healthcare management, hospital operations and regulatory compliance. Talent for overseeing multiple tasks while maintaining quality care. Hardworking and diligent with passion for patient advocacy. Well-qualified individual familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Brand Ambassador

Burn Boot Camp
02.2024 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Collaborated with personal trainers to ensure seamless communication of client schedules and needs.

Patient Care Assistant

Albany Medical Center
01.2017 - 08.2019
  • Documented patient intake and dietary requirements, assisted with feeding, maintained clerical paperwork, communicated status updates, obtained vital signs, collected biological samples, promoted patient comfort, ambulated patients, responded to patient alarms, cleaned and sanitized rooms, volunteered for additional shifts, and assisted with personal hygiene.
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
  • Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.

Private Nanny

Private Family
05.2014 - 08.2019
  • Regulated children's schedules, helped with homework, provided nurturing environments, followed routines, monitored playtime, built relationships with children, calculated payments, prepared meals, and kept emergency information.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Swim Coach

Knolls Swim Club (Town of Clifton Park)
05.2016 - 08.2019
  • Attended games, maintained safety, encouraged students, demonstrated techniques, cultivated a positive atmosphere, and communicated effectively with coaches and athletes.
  • Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
  • Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
  • Coached youth aged 4 to 6 for competitive swim team and oversaw participation in all swim competition events annually.
  • Collaborated with other coaches to develop effective team training strategies and practice schedules.

Lifeguard Supervisor

Town of Clifton Park
05.2014 - 09.2018
  • Monitored pool activities, oversaw equipment storage, evaluated staff performance, resolved member issues, taught safety rules, supervised a team of lifeguards, relayed maintenance needs, and led instructional lessons.
  • Improved staff performance through regular training sessions and skill assessments.
  • Scheduled 15-20 lifeguards to provide adequate coverage of pool areas during operating hours during the seasonal months of operation.
  • Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
  • Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
  • Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
  • Streamlined communication with management, reporting incidents, and suggesting improvements in policies or procedures.
  • Ensured adherence to health codes by monitoring water chemistry levels consistently throughout each shift.

Education

Associate of Arts in Humanities And Social Sciences -

SUNY Adirondack
Queensbury, NY
01.2017

Skills

  • Effective communicator
  • Customer Service/Customer Engagement
  • Adaptable Personality
  • Relationship builder/Customer Relationship Building
  • Goal-oriented mindset
  • Strategic planning capabilities
  • Teamwork and Collaboration
  • Attention to Detail
  • Work Planning and Prioritization
  • Multitasking Abilities

Certification

First Aid/CPR

Timeline

Brand Ambassador

Burn Boot Camp
02.2024 - Current

Patient Care Assistant

Albany Medical Center
01.2017 - 08.2019

Swim Coach

Knolls Swim Club (Town of Clifton Park)
05.2016 - 08.2019

Private Nanny

Private Family
05.2014 - 08.2019

Lifeguard Supervisor

Town of Clifton Park
05.2014 - 09.2018

Associate of Arts in Humanities And Social Sciences -

SUNY Adirondack

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Stephanie Morgan