Stephanie Morgan-Simms

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 98% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

• Interview & Input necessary patient information in system for admissions
• Identify patients with inadequate insurance coverage and refer them to financial counseling.
• Verify patient information for accuracy
• Process billing & collection of deductibles, copay & or coinsurance
• Train new employees
• Collect Co-Insurance, Co-Pays, and Deductibles
• Make outbound calls to guarantors to follow up on outstanding balances reducing bad debt.
• Access revenue cycle system per patient request and update information in EPIC
• Provide remote financial counseling when patient/guarantor requires it.
• Set-up & monitor payment plans for guarantors as appropriate.
• Verify if self-pay patients have any insurance not documented in client system.
• Determine patient liability estimate and communicate to patients.
• Soft collections of the patient liability account.
• Collect all necessary demographic, insurance, and clinical data required to pre-register and register patients.
• Work with other departments by registering Direct Admits for clinical, observations and inpatient services.
• Complete all authorization procurement work functions as indicated
• Validate verification and documentation of insurance eligibility and coverage for anticipated procedures.
• Validate insurance authorizations was obtained from referring physicians and payors when necessary/appropriate.
• Customer service, inbound call center, extensive customer phone correspondence.
• Recognized as one of the top registrars and copay/coinsurance collectors.
• Compile and record medical charts, reports, or correspondence.
• Transmit correspondence or medical records by mail, e-mail, or fax.
• Maintain medical records, technical library, or correspondence files.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
• Administer Patient Procedure preparation instructions for outpatient procedures - Diagnostic testing such as CT Scans, MRIs, Ultrasounds and Nuclear medicine procedures.