Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Hi, I’m

Stephanie Morillon

10467 Ann Court Apt 2W,IL

Summary

Accomplished Service and Engagement Team Leader at Target, adept in team supervision and problem-solving, significantly increased customer satisfaction through effective conflict resolution and team motivation. Skilled in cash handling and fostering collaborative environments, I excel in building high-performing teams and enhancing service quality standards.

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity. Driven by background in leading teams within fast-paced environment, with focus on fostering collaboration and achieving project goals. Developed skills in communication and conflict resolution, aiming to transition into new field where these strengths are applicable. Seeking opportunities to leverage transferable skills in dynamic and results-oriented setting.

Overview

9
years of professional experience

Work History

Target

Service and Engagement Team Leader
05.2018 - Current

Job overview

  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Gathered, organized and input information into digital database.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.

Walgreens

Customer Service Associate
05.2016 - 12.2017

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Harold Washington College
Chicago, IL

No Degree from Business Administration And Management
07-2022

University Overview

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • Coaching and mentoring
  • Overseeing daily activities
  • Relationship building
  • Staff education and training
  • Cash handling
  • Verbal and written communication
  • Loss prevention
  • Multitasking
  • Excellent communication

Accomplishments

Accomplishments
  • Supervised team of 40-50 staff members.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Won Guest Obsessed award in 2019.
  • Won Best For Our Guest award in 2020.

Languages

Spanish
Full Professional
English
Native or Bilingual
French
Elementary

Interests

  • Church Service
  • Community Cleanup
  • I enjoy helping others and giving back to the community
  • I like working with my hands and fixing things
  • Learning new cooking techniques and expanding my culinary skills

Timeline

Service and Engagement Team Leader
Target
05.2018 - Current
Customer Service Associate
Walgreens
05.2016 - 12.2017
Harold Washington College
No Degree from Business Administration And Management
Stephanie Morillon