Stephanie Morones
Las Vegas,NV
Summary
High-energy Hostess skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
TAP Sports Bar - Assistant Manager
MGM Grand
Las Vegas, Nevada
05.2024 - Current
- Ensured efficient operations by managing staff, and overseeing daily activities.
- Provided feedback to managers regarding staffing needs during peak hours or events.
- Prepared reports detailing sales figures, cost analysis, labor costs.
- Resolved customer complaints in a timely manner while upholding the highest level of professionalism.
- Supervised inventory control, ordering, stocking, and receiving supplies.
- Assisted in developing marketing campaigns to promote new drinks or specials.
Head Hostess Morimoto
MGM Grand
Las Vegas, NV
10.2018 - 05.2024
- Proven ability to seamlessly transition between multiple restaurants within the casino environment, demonstrating adaptability and flexibility.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Successfully maintain rapport with servers, chefs, managers and casino hosts on property.
- Revenue focused and yielded Morimoto's highest grossing nights consistently.
- Trained new staff on proper hosting procedures and policies.
- Collaborated with other departments to coordinate events or services as needed.
- Communicated effectively with restaurant managers regarding guest concerns or requests.
Representative
data exchange call center
Las Vegas, NV
05.2017 - 09.2018
- Created displays for merchandise according to company guidelines and standards.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Consistently met daily performance goals set by management team members.
Restaurant Hostess
Olive Garden Restaurant
Las Vegas, NV
08.2016 - 05.2017
- Greeted guests upon arrival and escorted them to their tables.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
- Ensured that the dining room was always clean, organized, and presentable.
Education
High School Diploma -
Valley High School
Las Vegas, NV05-2018
Some College (No Degree) - Business Management
Nevada State College At Henderson
Henderson, NVSkills
- Leadership
- Guest de-escalation
- Multi-tasking
- Guest-centric approach
- Team management
- Cross department collaboration
Accomplishments
- Received award & letter of recommendation from Sunrise Medical Hospital for 4 years of volunteer work.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
TAP Sports Bar - Assistant Manager
MGM Grand
05.2024 - Current
Head Hostess Morimoto
MGM Grand
10.2018 - 05.2024
Representative
data exchange call center
05.2017 - 09.2018
Restaurant Hostess
Olive Garden Restaurant
08.2016 - 05.2017
High School Diploma -
Valley High School
Some College (No Degree) - Business Management
Nevada State College At Henderson
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