Stephanie Morrison
Corsicana,TX
Summary
Diligent customer service representative, well-versed in accurately coordinating paperwork such as purchase orders, requisitions and refund requests. Experienced in working with various types of inventory while keeping documentation up-to-date for optimal recordkeeping.
Dependable learner with exceptional mathematical and organization skills. Offering 6-year background in customer service, restaurant, hotel and warehouse facilities. Proven history of working collaboratively within teams to control inventory and process shipments.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Amazon
Wilmer, Texas
09.2020 - 09.2021
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and scan in and out products to the next location.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated forklifts and pallet jacks to transfer inventory to and from target destinations.
Team Lead
Dollar General Store
Dallas, TX
02.2020 - 09.2020
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Cashier, stocker, and handled all the money drops.
- Opened and closed on different shifts.
- Tracked receipts, employee hours and inventory movements.
Caregiver
Self Employed Services
Smyrna, GA
03.2019 - 07.2019
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Transported individuals to events and activities, medical appointments and shopping trips.
- I helped my grandmother change from being isolated to getting out again.
Front Desk Agent
Home 2 Suite Hotel
Dallas, TX
03.2018 - 09.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees and payments.
Team Member
Burger King
Dallas, Texas
06.2016 - 01.2018
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Resolved issues quickly to maintain productivity goals.
- Continuously checked products for quality assurance according to strict guidelines.
- Created seasonal displays to showcase new and promotional merchandise.
- Maintained productive, efficient approach to all tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Maintained work structure by updating job requirements and job descriptions for positions.
Server
Golden Corral Buffet And Grill
Dallas, Texas
04.2014 - 06.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Diploma - General
Magnolia Ind Learning Center
Redding, CASkills
- Shipping and Receiving
- Professional Relationships
- Work Assignments
- Forms Completion
- Active Listening
- Operational Efficiency and Safety
- Discrepancy Investigations
- Cash Register Operations
- Records Management Expertise
- Verifying Time Sheets
- Warehouse Operations
- Accuracy and Efficiency in Documentation
- Creative Solutions
- Goal-Setting and Prioritization
- Good with Numbers
- Picking and Processing
- Critical Thinking
- Operation Monitoring
- Handheld Computer Device Software
- Product Verification
Languages
Spanish
Limited Working
Timeline
Warehouse Associate
Amazon
09.2020 - 09.2021
Team Lead
Dollar General Store
02.2020 - 09.2020
Caregiver
Self Employed Services
03.2019 - 07.2019
Front Desk Agent
Home 2 Suite Hotel
03.2018 - 09.2018
Team Member
Burger King
06.2016 - 01.2018
Server
Golden Corral Buffet And Grill
04.2014 - 06.2016
Diploma - General
Magnolia Ind Learning Center