Summary
Overview
Work History
Education
Skills
Certification
Assessments
Languages
Timeline
Generic

Stephanie Morton

Holly Pond,AL

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Manager

Southern Delights Boutique
Holly Pond, AL
11.2017 - Current
  • Established relationships with key clients, while maintaining existing customer base.
  • Managed daily operations of sales department, including supervision of staff members.
  • Organized trade shows and other events as a means of increasing visibility in the marketplace.
  • Researched potential customers using various sources such as public records, web searches.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Maintained professional network of potential clients and business opportunities.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Developed and implemented new sales strategies to update product lines.

Bail Bond Agent/ Bounty Hunter

Pawn Your Bond
Cullman, AL
01.2013 - 09.2016
  • Developed and maintained relationships with clients to determine their financial status for bail bond applications.
  • Assessed potential risks associated with each client before providing services.
  • Monitored the activities of defendants released on bond to ensure compliance with court orders.
  • Interviewed witnesses, researched evidence, and reviewed court documents to assess the validity of a case.
  • Organized paperwork related to bonds and ensured accuracy of all documents.
  • Calculated and collected payments from clients according to payment plan agreements.
  • Provided guidance and advice to family members of incarcerated individuals regarding legal processes.

CNA - Certified Nursing Assistant

HANCEVILLE NURSING AND REHAB
Hanceville, AL
04.2016 - 06.2016
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.

Customer Service Representative

H&R Block
Cullman, AL
01.2012 - 04.2014
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

Some College -

George C Wallace State Community College-Hanceville
11.2014

High school diploma -

Falkville High School
05.2010

Skills

  • Customer service
  • Communication skills
  • Cash register
  • Management
  • Food service
  • POS
  • Lead Generation
  • Client Relationship Management
  • New Business Development
  • Account Management

Certification

  • Certified Nursing Assistant (CNA), 04/01/15, Present
  • CPR Certification
  • Food Handler Certification
  • State Tested Nursing Assistant

Assessments

  • Social media, Proficient, 02/01/23, Knowledge of social media techniques and analytics interpretation
  • Call center customer service, Completed, 02/01/23, Demonstrating customer service skills in a call center setting
  • Building relationships for childcare providers, Proficient, 02/01/23, Building positive and productive relationships with families of children ages 0-3
  • Basic computer skills, Proficient, 02/01/23, Performing basic computer operations and troubleshooting common problems
  • Food service: Customer situations, Proficient, 02/01/23, Identifying and addressing customer needs in a food service setting
  • Home health aide skills, Proficient, 02/01/23, Providing care to patients in a home setting
  • Case management & social work, Proficient, 02/01/23, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
  • Customer focus & orientation, Proficient, 02/01/23, Responding to customer situations with sensitivity

Languages

English, Fluent

Timeline

Sales Manager

Southern Delights Boutique
11.2017 - Current

CNA - Certified Nursing Assistant

HANCEVILLE NURSING AND REHAB
04.2016 - 06.2016

Bail Bond Agent/ Bounty Hunter

Pawn Your Bond
01.2013 - 09.2016

Customer Service Representative

H&R Block
01.2012 - 04.2014

Some College -

George C Wallace State Community College-Hanceville

High school diploma -

Falkville High School
Stephanie Morton