Stephanie Moseman
Pensacola,Florida
Summary
Knowledgeable and dedicated Care Team Representative with proficient experience in claims management. Eager to learn and grow within the company. Solid team player with outgoing, positive demeanor and proven skills in establishing and maintaining rapport with clients. Motivated to maintain customer satisfaction and contribute to company success and CARING COUNTS motto. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and creating a positive experience for clients.
Overview
12
12
years of professional experience
Work History
Care Team Representative
Sedgwick
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to team leader or escalation team.
- Maintained wait times, after-call work, handle time, and hold time per WFM guidelines.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Assisted in offering ongoing support to help new hires reach their full potential.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong LOB knowledge to provide informed recommendations based on individual employee needs.
- Enhanced company reputation of CARING COUNTS by providing exceptional customer service and support.
- Responded appropriately to employee questions regarding claim benefits, documentation requirements, eligibility, and processes, including appeals for up to 366 callers a month.
- Excellent survey and QA scores.
DENTAL ASSISTANT
Vienna Family Dental
08.2021 - 06.2023
- Answered phones and greeted 15+ patients a day professionally; successfully resolving customer issues and complaints as needed
- Exhibited professionalism during challenging situations to improve patient satisfaction
- Knowledge of HIPPA regulations
- Onboarded new patients smoothly with complete charts detailing personal details, insurance information and relevant medical history
- Managed daily workloads by organizing schedules and delegating tasks
- Kept records updated and accurate with patient personal, insurance, and dental history information.
RECREATION ASSISTANT
MWR Lisbon (U.S. Navy)
10.2018 - 05.2021
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Instructed participants in specific recreational activities at individual or group levels
- Promoted and improved health through well-being classes
- Met activity needs of general population to include 60+ military members and their immediate families by planning innovative and creative recreation programs
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines.
LEAD SURGICAL ASSISTANT
Israel Puterman DMD, MSD
08.2012 - 05.2018
- Coordinated smooth flow of communications via mail, email and in-person
- Actively participated in debriefing sessions after each surgery to identify areas for improvement or praise among the team members.
- Briefed patients about dental procedures and policies in an empathic manner, taking into account emotional state due to nature of severity of cases
- Managed appointment calendar for 50+ patients per week
- Corresponded with insurance companies to verify status of claims
- Handled front office reception, administrative and collections tasks with professionalism and attention to detail.
Education
Some College (No Degree) - General Studies
American Military University
RemoteBachelor of Arts - Social And Criminal Justice
The University of Arizona Global Campus
Online09.2026
Skills
- Customer Relations
- Goal-oriented mindset
- Paperwork Processing
- Active Listening
- Problem-solving abilities
- Call center experience
- Dependable and Responsible
- Verbal Deescalation
Timeline
Care Team Representative
Sedgwick
11.2023 - Current
DENTAL ASSISTANT
Vienna Family Dental
08.2021 - 06.2023
RECREATION ASSISTANT
MWR Lisbon (U.S. Navy)
10.2018 - 05.2021
LEAD SURGICAL ASSISTANT
Israel Puterman DMD, MSD
08.2012 - 05.2018
Some College (No Degree) - General Studies
American Military University
Bachelor of Arts - Social And Criminal Justice
The University of Arizona Global Campus
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