Stephanie Moss
Orlando,FL
Summary
Adept at strategic planning and people management, I spearheaded teams at After School Program Inc., enhancing collaboration and fostering a culture of continuous improvement. My tenure at Walmart refined my customer service and operations management skills, achieving increased customer loyalty through professionalism and empathy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Director
After School Program Inc.
10.2016 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Filed and organized applications and student files.
- Managed payment
Customer Service Cashier
Walmart
10.2011 - 08.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05.2007
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Team Management
Timeline
Director
After School Program Inc.
10.2016 - Current
Customer Service Cashier
Walmart
10.2011 - 08.2021
High School Diploma -
Maynard Evans High School
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