STEPHANIE M. PIERCE
Corapeake,USA
Summary
Dynamic and dedicated professional with over five years of healthcare experience, specializing in patient care and support. Proven ability to thrive in fast-paced environments while maintaining a strong work ethic and exceptional customer service skills. Expertise in medical coding, billing processes, and compliance ensures accuracy and efficiency in all tasks. Collaborative team player with excellent problem-solving and stress management skills, committed to enhancing patient comfort and security in clinical and home settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Billing Specialist
Coastal Eye Care
01.2024 - Current
- Processed insurance claims efficiently, ensuring accuracy and compliance with regulations.
- Managed patient billing inquiries, providing timely resolutions to enhance customer satisfaction.
- Coordinated with healthcare providers to verify insurance eligibility and coverage details.
- Implemented improvements in billing procedures, increasing overall workflow efficiency.
- Developed reports on billing trends and issues, informing management decisions for process enhancements.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Improved cash flow by promptly posting payments and reconciling accounts on a daily basis.
- Accounts receivable (A/R) report show 80%–90% of invoices as current (0–30 days).
Patient Care Technician
Sentara Albemarle Medical Center
01.2023 - Current
- Coordinated patient admissions and discharges to facilitate smooth transitions. Assisted patients with hygiene and mobility needs. Managed blood drawing and foley catheter maintenance to support patient care. Collaborated with nursing staff to address patient requirements effectively.
- Supported patient care by performing essential daily living activities such as bathing, positioning, skin care, ambulating, toileting, and transportation.
- Oversaw documentation of inpatient charts to maintain accurate patient records. Managed collection of routine specimens and performed phlebotomy procedures. Supervised monitoring of vital signs, intake, and weight for both inpatient and outpatient settings.
- Assisted with meal preparation by delivering and removing trays. Supported patients by distributing water and providing feeding assistance.
- Oversaw the execution of medical procedures and treatments, including EKG preparations and restraint applications. Supervised patient monitoring through telemetry to ensure safety and well-being.
- Executed performance assessments and generated comprehensive reports.
- Coordinated safe transfer of patients and care equipment to designated rooms, prioritizing safety and compliance.
- Facilitated operational efficiency by managing the retrieval and delivery of essential supplies, specimens, instruments, and test results.
- Oversaw comprehensive care for more than 15 patients, ensuring quality service in a 182-bed hospital environment.
Patient Service Representative
Chesapeake Greenbrier Primary Care
05.2022 - 01.2023
- A patient service representative (PSR) is a healthcare professional primarily responsible for managing patient registration, scheduling appointments, verifying insurance coverage, collecting copayments, and providing general administrative support at the front desk of a medical office, clinic, or hospital, often interacting directly with patients to ensure a smooth check-in process while maintaining accurate patient records
- Supported patients in accurately completing check-in and payment forms to streamline administrative operations.
- Utilized Epic HIT PMPs EHR and PM/EHR systems to efficiently schedule appointments.
- Utilized administrative expertise and professionalism to clarify procedures and services for patients.
- Managed customer service inquiries through in-person interactions, telephone communications, and email correspondence.
- Inputted patient demographic and insurance information into electronic medical record system.
- Oversaw patient registration process, ensuring data accuracy and completeness.
- Validated insurance eligibility and coverage for patients to ensure access to necessary services.
- Delivered exceptional customer service to patients by addressing inquiries and resolving concerns.
- Cultivated and sustained positive working relationships with patients and staff members.
- Maintained composure in high-pressure environments while resolving challenging situations.
- Delivered exceptional customer service to patients and medical staff, ensuring satisfaction and support.
- Managed compilation and maintenance of patient medical records to ensure accuracy and completeness.
- Facilitated completion of patient paperwork by providing comprehensive support to medical staff.
- Ensured adherence to document protocols to protect patient record confidentiality.
- Collected copayments to ensure efficient financial transactions and compiled daily financial summaries.
- Managed daily balancing of deposits and credit card payments to ensure accurate financial records.
- Oversaw management of approximately 30 incoming calls, emails, and faxes daily from patients and doctor offices.
Patient Care Nursing Assistant
Chesapeake Regional Hospital
01.2020 - 05.2022
- Facilitated patient care by assisting nurses and performing reception and transcription duties tailored to unit requirements.
- Facilitated patient feeding and monitored nutritional intake to support health objectives.
- Ensured cleanliness and safety standards to enhance patient safety and comfort.
- Facilitated patient transfers and relocation of care equipment while ensuring adherence to safety protocols.
- Responded to call lights, ensuring patient comfort and safety through adjustments of bed rails and equipment.
- Enhanced professional skills through active participation in employee training programs.
- Cultivated robust client relationships to provide emotional support and companionship.
- Monitored client vital signs. Assisted in administering medications. Tracked behaviors to support healthcare supervisor with relevant updates.
- Facilitated comprehensive support for over 15 patients' needs.
Education
Medical Coder & Biller Program Certificate - Medical Coder & Biller
MedCerts
Livonia, MI02.2025
Medical Assistant Program Certificate - Medical Assistant
MedCerts
Livonia, MI06.2024
No Degree - Certified Nursing Assistant
College of The Albemarle
Elizabeth City, NC06.2019
GED - undefined
College of The Albemarle
Elizabeth City, NC05.2015
Skills
- Customer service, Communication, Empathy, Organization, Problem-Solving, Teamwork
- Patient hygiene management, Infection prevention, Infection control, ADL support, Vital signs monitoring, Basic nursing care, Bed preparation, Restocking supplies, Sterilization techniques, Safety protocols, Infection control standards, Emergency response, Qualified patient transport, Feeding assistance specialist, Compassionate care, End-of-life care, Acute and rehabilitative care, Blood glucose monitoring, Medical laboratory procedures, Professional bedside manner, Basic life support, Patient Education, Hospice and palliative care, Wound care, Patient services, Specimen collection, Catheter care, Body mechanics knowledge, Medical equipment operation, Clinical training, Monitoring patient conditions, Patient observation
- Computer skills/ Typing, Microsoft Word, Excel, Data collection, Vitals documentation, Information protection
- High level of autonomy
- ICD-10 knowledge
- HIPAA compliance
- Medical billing software proficiency
- Claim submission
- Insurance verification
- Denial management
- Payment posting
- Customer service
- HCPCS coding
Accomplishments
- Commercial Driver License (CDL) – 2017 Current
- American Heart Association (CPR)- 2019 eCard# 195504186740 Current
- Certified Nursing Assistant (CNA)- 2019 Reg# 535368 Current
- Medical Assistant Program Certificate (2024)
- Medical Coding and Billing Program Certificate (2025)
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- PCT/A - Patient Care Technician/Assistant
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Insurance Billing Specialist
Coastal Eye Care
01.2024 - Current
Patient Care Technician
Sentara Albemarle Medical Center
01.2023 - Current
Patient Service Representative
Chesapeake Greenbrier Primary Care
05.2022 - 01.2023
Patient Care Nursing Assistant
Chesapeake Regional Hospital
01.2020 - 05.2022
Medical Assistant Program Certificate - Medical Assistant
MedCerts
No Degree - Certified Nursing Assistant
College of The Albemarle
GED - undefined
College of The Albemarle
Medical Coder & Biller Program Certificate - Medical Coder & Biller
MedCerts