Summary
Overview
Work History
Skills
Accomplishments
License
Timeline
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Stephanie Mueller

Littleton,CO

Summary

Dynamic leader with a proven track record at One Digital, excelling in client relationships and team leadership. Enhanced customer satisfaction through innovative training programs and effective problem-solving. Recognized for boosting employee morale and retention while driving significant service improvements. Committed to fostering collaboration and delivering exceptional results in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Director of Client Services

One Digital
03.2022 - 03.2025
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations to maximize revenue, customer satisfaction, and employee productivity.
  • Interacted with clients on regular basis to quickly alleviate issues and provide updates.
  • Established performance and service goals and held associates accountable for individual performance.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Developed new employees and on-going performance assessment of current employees.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Implemented innovative training programs to improve staff knowledge, skills, and overall efficiency in delivering superior services to clients.
  • Led account management teams responsible for maintaining strong relationships with high-value clients, ensuring long-term loyalty and repeat business opportunities.
  • Monitored, measured and drove client services growth and profit objectives by coaching, motivating and disciplining staff.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified business challenges and presented solutions to challenges.
  • Fostered productive work environment and optimized morale by recognizing and rewarding actions that best served clients and objectives.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Account Manager and Team Lead

Security First Insurance Agency
06.2012 - 03.2022
  • In June of 2012 I was hired and started as the front desk receptionist at Security First Insurance Agency. I quickly got licensed in P&C and Life insurance and fell in love with helping and protecting people. In the 9 years we were Security First, I was promoted to a personal lines Account Assistant, Account Manager and finally to a Team Lead.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.

Training Coordinator and Server

Texas Roadhouse
03.2003 - 01.2017
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.

Skills

  • Customer satisfaction
  • Client relationships
  • Time management skills
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Decision-making
  • Team leadership

Accomplishments

  • Supervised team of 9 staff members.
  • Completed One Digital Leadership Essentials Q1 2024

License

2013 - Obtained Property and Casualty License

2015 - Obtained CISR Designation

Timeline

Director of Client Services

One Digital
03.2022 - 03.2025

Account Manager and Team Lead

Security First Insurance Agency
06.2012 - 03.2022

Training Coordinator and Server

Texas Roadhouse
03.2003 - 01.2017

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Stephanie Mueller