Stephanie Mulkey
Koch Food
Gadsden,Alabama
Summary
Experienced team leader with a strong background in customer focus, team training, conflict resolution, and quality control. Known for keeping operations on track, improving performance, and maintaining safe, efficient, detail-oriented work environments.
2027
years of professional experience
Work History
Team Lead/Factory Production Worker
4 Years 2 Months- Supervised production line associates to maintain workflow, safety compliance, and quality standards.
- Resolved line stoppages quickly by communicating with maintenance and production staff.
- Trained new team members on equipment use, sanitation procedures, and production expectations.
- Worked different stations to provide optimal coverage and meet production goals.
Store Manager
1 Year 6 Months- Managed scheduling and labor allocation to optimize staffing for peak business demand.
- Monitored inventory and implemented waste controls to ensure optimal stock levels.
- Trained and coached crew members on customer service, safety standards, and station procedures.
- Led daily restaurant operations, ensuring consistent service, food quality, and shift execution.
- Resolved guest concerns promptly, preserving service standards and customer satisfaction.
- Reviewed cash handling, deposits, and register accuracy to maintain financial accountability.
- Coordinated hiring and onboarding processes, providing performance feedback to enhance team reliability.
- Boosted sales through targeted promotions and customer engagement strategies.
Shift Lead
- Supervised crew members during shifts to maintain speed, service, and order accuracy.
- Coordinated opening and closing procedures to ensure shift readiness and secure store operations.
- Trained new team members on food safety, register procedures, and restaurant standards.
- Monitored cash handling, balanced drawers, and resolved register discrepancies.
- Addressed customer concerns quickly to support service recovery and guest satisfaction.
- Ensured product and quality standards to encourage customer retention.
Assistant Store Manager
- Supervised daily floor operations, enhancing service quality and facilitating prompt issue resolution.
- Trained front-of-house staff on service standards, menu knowledge, and POS procedures.
- Coordinated opening and closing duties, including cash reconciliation and store readiness.
- Monitored inventory levels and coordinated ordering processes, ensuring continuous product availability.
- Facilitated customer communication by responding to all calls and resolving issues.
Crew Member
- Operated cash register and processed drive-thru transactions, ensuring efficient service and customer satisfaction.
- Prepared food orders according to portioning, quality, and food safety standards, contributing to a safe dining experience.
- Assembled menu items to order, ensuring consistent presentation and adherence to brand standards.
- Restocked ingredients, supplies, and packaging to support continuous service.
Field Time Keeper
- Reconciled employee hours, labor codes, and overtime entries to ensure accurate payroll processing.
- Reviewed jobsite timecards to identify and correct missing punches, shifts, and supervisor approvals, enhancing payroll integrity.
- Entered daily timekeeping data into payroll systems with consistent attention to detail.
- Processed craft labor timesheets to maintain payroll accuracy and ensure timely weekly submissions.
Office Clerk
- Processed daily data entry, maintaining accurate records across filing and document management systems.
- Prepared invoices, reports, and routine paperwork with strong attention to detail.
- Sorted incoming mail and distributed correspondence to support timely office operations.
- Answered phone calls and directed inquiries to appropriate departments with professional communication.
Education
High School Diploma
- Extracurricular Activities: Band
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Client service
Technical support
Timeline
Team Lead/Factory Production Worker
Koch Food
08.2022 - 10.2026
Store Manager
Wendys
02.2021 - 08.2022
Shift Lead
Burger King
2020 - 2021
Assistant Store Manager
WiseGuys Pizzeria and Bar
2018 - 2020
Crew Member
Taco Bell
2016 - 2018
Field Time Keeper
Brand Energy Solutions
2011 - 2012
Office Clerk
Russell Distribution
2010 - 2011
Lineville High School
High School Diploma