Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Muller

Tyler,TX

Summary

Possessing a wide range of administrative managerial skills and purchasing skills, I have extensive experience in managing and maintaining budgets, accounts receivable, accounts payable, and all aspects of human resources, along with sourcing suppliers and assessing vendors to coordinate timely deliveries on all purchases. Additionally, I have managed employees in various departments and have experience in marketing, purchasing, and handling all business and administrative duties. I also have experience in physician credentialing for hospitals and insurance company contracts, as well as knowledge of Microsoft Windows programs, QuickBooks, ERP Systems, and the ADP Payroll system. Furthermore, I have extensive legal medical experience in producing and invoicing for attorneys and record retrieval companies related to medical legal matters. I have also worked to maintain safety in the medical office as required by OSHA and medical standards, as well as to ensure HIPAA compliance for the safety of patients and employees. In addition to managerial and administrative skills, I have non-managerial and non-clinical experience in medical scheduling, filing, multi-line phones, material purchasing, collections/revenue cycle management, meticulous record keeping, and negotiating sale agreements and supply contracts. Moreover, I have experience in purchasing, including the responsibility of buying products and services for organizations or third parties. This includes evaluating prices, assessing markets, ordering products, and keeping records and tracking inbound orders. My expertise extends to purchasing finished products, manufacturing and production materials, office and plant supplies, and services, making me well-versed in all aspects of procurement and supply chain management.

Overview

35
35
years of professional experience

Work History

Insurance/Medical Billing Manager

Xpress Family Clinic
11.2019 - Current
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Worked with customers to develop payment plans and bring accounts current.
  • Performed billing, collection, and reporting functions for office generating over $100,000 plus annually.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Conducted performance reviews and implemented improvement plans.
  • Performed testing for billing modules, enhancing new functionality and process improvements.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Designed and maintained financial models to identify and measure risks.
  • Supported financial director with special projects and additional job duties.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Created financial dashboards to provide insights into key performance indicators.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Utilized financial software to prepare consolidated financial statements.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.

Reimbursement Specialist

Precision Spine Care
03.2016 - 11.2019
  • Prevented delays and claim denials by correcting information prior to submission.
  • Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
  • Served people of different backgrounds with polished people skills and advanced abilities.
  • Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
  • Delivered timely information to insurance representatives to resolve common and complex issues.
  • Helped minimize escalations by reaching out to clients in advance of expected problems.
  • Employed clinical and billing codes expertise to correct billing inconsistencies.
  • Compiled department-specific reports to help senior managers identify trends and improve progress.
  • Performed Texas and federal regulations compliance audits related to documentation and reporting.
  • Created documents in accordance with payer guidelines and submitted to appropriate parties.
  • Managed book of business in accounts receivable, applying insurance expertise and exemplary customer service.
  • Billed and collected for claims submitted on clients' behalf with sales totaling over $300,000 a year.
  • Monitored and documented accounts receivable trends and account-specific profitability.
  • Built proactive, client-specific edits into system to prevent future denials.
  • Trained department employees in proper billing and accounting procedures.
  • Contributed knowledge to help improve financial management, billing and tracking systems.
  • Followed up on denied and unpaid claims to resolve problems and obtain payments.
  • Maintained accurate records of customer payments.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Monitored outstanding invoices and performed collections duties.
  • Handled account payments and provided information regarding outstanding balances.
  • Encoded and canceled checks using bank machines.
  • Generated monthly billing and posting reports for management review.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Created improved filing system to maintain secure client data.
  • Audited and corrected billing and posting documents for accuracy.
  • Utilized various software programs to process customer payments.
  • Processed vendor and supplier payments on weekly basis.
  • Responded to customer concerns and questions on daily basis.
  • Collaborated with customers to resolve disputes.
  • Used data entry skills to accurately document and input statements.
  • Reconciled accounts receivable to general ledger.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Kept vendor files accurate and up-to-date to expedite payment processing.

Accounts Payable/Accounts Receivable Clerk

Edge Medical Supply
09.2013 - 03.2016
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Managed invoices for new materials and parts.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Handled trade payable documentation by reviewing month-end accruals.
  • Used advanced software skills to produce high-quality documents, reports, and presentations.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Entered figures using 10-key calculator to compute data quickly.
  • Streamlined daily reporting information entry for efficient record keeping purposes.

Office Manager

Foot Clinic of East Texas
01.2008 - 09.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Center Manager

Horizon
09.2005 - 12.2008
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Prepared annual budgets with controls to prevent overages.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Material and Purchasing Manager

Cooper Industries
08.1995 - 09.2005
  • Used ERP Software to authorize and monitor purchase orders and consumables.
  • Purchased new products and oversaw inventory stocking and availability.
  • Adjusted procedures to maximize department effectiveness.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Sourced vendors, built relationships, and negotiated prices.
  • Progressed through various purchasing, warehousing and leadership roles.
  • Contacted location managers and department supervisors to assess requirements.
  • Monitored and evaluated vendor performance to determine compliance with quality standards.
  • Conducted regular research to identify trends and cost saving opportunities.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
  • Created purchasing policies and procedures that complied with company standards and regulatory requirements.
  • Scrutinized purchasing data to identify areas for improvement and cost savings.
  • Assessed areas of service concern and developed improvement plans.
  • Generated reports on purchasing activities to support management decisions.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Developed and tracked metrics to measure supplier performance and cost savings.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Wrote standard operating procedures for department.
  • Performed monthly reconciliation of open purchasing orders.

Purchasing Manager

Cameron Works
07.1989 - 08.1995
  • Performed monthly reconciliation of open purchasing orders.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Implemented policies to reduce cost and eliminate waste.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Adjusted procedures to maximize department effectiveness.
  • Sourced vendors, built relationships, and negotiated prices.
  • Wrote standard operating procedures for department.
  • Purchased new products and oversaw inventory stocking and availability.
  • Conducted regular research to identify trends and cost saving opportunities.
  • Contacted location managers and department supervisors to assess requirements.
  • Progressed through various purchasing, warehousing and leadership roles.
  • Monitored and evaluated vendor performance to determine compliance with quality standards.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Completed monthly profit and loss performance reports.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Negotiated pricing and terms with vendors to secure best value for company.
  • Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Assessed areas of service concern and developed improvement plans.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.

Education

Associate of Applied Science - Business Management

Tyler Junior College
Tyler, TX
05.1986

High School Diploma -

Robert E. Lee Highschool
Tyler, TX
05.1984

Skills

  • Staff Training and Development
  • Revenue Cycle Management
  • Accounts receivable management
  • Disability claims process
  • Insurance Verification
  • Workflow Planning
  • Claims Processing
  • Training and mentoring
  • Report Preparation
  • Procedure optimization
  • Process Improvements
  • Payment posting
  • Team direction
  • Collections Management
  • Audit Support
  • HIPAA knowledge
  • Operations Monitoring
  • Staff Training
  • Collections understanding
  • Project Leadership
  • Program Improvements
  • Collections experience
  • Invoice Processing

Timeline

Insurance/Medical Billing Manager

Xpress Family Clinic
11.2019 - Current

Reimbursement Specialist

Precision Spine Care
03.2016 - 11.2019

Accounts Payable/Accounts Receivable Clerk

Edge Medical Supply
09.2013 - 03.2016

Office Manager

Foot Clinic of East Texas
01.2008 - 09.2013

Center Manager

Horizon
09.2005 - 12.2008

Material and Purchasing Manager

Cooper Industries
08.1995 - 09.2005

Purchasing Manager

Cameron Works
07.1989 - 08.1995

Associate of Applied Science - Business Management

Tyler Junior College

High School Diploma -

Robert E. Lee Highschool

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Stephanie Muller