Stephanie Mulvihill
Old Saybrook,CT
Summary
Skilled Business Development Manager in growing sales and improving stakeholder relations. Creative-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding business goals and objectives, using a sales-oriented mindset. Possess an energetic motivation for success.
Overview
25
25
years of professional experience
Work History
Business Development Manager
CardioSolution
03.2022 - Current
- Cold call over 50 prospects per day, via telephone, email and video conference.
- Generate new business with marketing initiatives and strategic plans.
- Establish relationships with key decision-makers within hospitals to generate revenue and improve bottom line.
- Negotiate and close long-term service agreements with new hospitals across country.
- Research to identify new opportunities for account growth, account penetration and market expansion.
- Develop client presentations, strategic proposals and contract negotiation for c-suite.
- Report weekly to leadership, sales and post sales teams.
Market Manager
American Red Cross
03.2011 - 03.2022
- Networked in market to build partnerships and connections with prospects.
- Implemented systems and procedures to increase sales/collections.
- Managed recruitment operations for CT and Western Mass.
- Responsible for achievement of daily, weekly and annual blood collection goals of over 20,000 units of blood.
- Identified, developed and implemented effective strategies to recruit, retain and manage donors and sponsors within territory.
- Exceeded goals consistently. Earned Presidents award consecutive years.
- Organized promotional events and interacted with community to increase volume.
Senior Account Manager
Pitney Bowes
10.2005 - 03.2011
- Sold new products and services and developed new accounts to maximize revenue potential.
- Facilitated client satisfaction and renewed customer relations to drive growth and retention.
- Educated clients on new products and services to increase customer engagement with brand.
- Met or exceeded sales goals for new products by bringing in over 10% annual goal for new accounts and upselling latest equipment and software to existing clients.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Collaborated with government representative to determine company challenges and goals to customize individual client needs.
Director, Carrier Operations
DSL.net
08.1998 - 03.2004
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple carriers to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Developed and implemented action plans to increase efficiency by 50%.
- Resolved pricing and product availability issues.
- Managed team of seven that served as interface between carrier operations and various CLEC to ensure quality service.
- Developed techniques that resulted in increased customer satisfaction, monitored by retention rate.
- Served as escalation point for several carriers and internal management team.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Education
Bachelor of Science - Business Management
Certificate of Fashion Merchandising - Fashion Merchandising
Skills
- Cold Calling, Negotiation, Territory Management, Consultative Selling
- Training and Development
- Verbal and Written Communication
- Partnering and Relationships
- Market and Competitive Analysis
- Event Planning, Fundraising, Community Relations
- Salesforce, Bullhorn
- Microsoft Office, Zoom, Teams
- Zeemaps, Definitive
Accomplishments
- Won multiple "Presidents Club" awards for top performance
-
Timeline
Business Development Manager - CardioSolution
03.2022 - Current
Market Manager - American Red Cross
03.2011 - 03.2022
Senior Account Manager - Pitney Bowes
10.2005 - 03.2011
Director, Carrier Operations - DSL.net
08.1998 - 03.2004
University of New Haven - Bachelor of Science, Business Management
Fashion Institute of Technology - Certificate of Fashion Merchandising, Fashion Merchandising
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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