Stephanie Mulvihill
CardioSolution
Old Saybrook,CT
25
years of professional experience
Skilled Business Development Manager in growing sales and improving stakeholder relations. Creative-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding business goals and objectives, using a sales-oriented mindset. Possess an energetic motivation for success.
Work History
Business Development Manager
4 Years 7 Months- Cold call over 50 prospects per day, via telephone, email and video conference.
- Generate new business with marketing initiatives and strategic plans.
- Establish relationships with key decision-makers within hospitals to generate revenue and improve bottom line.
- Negotiate and close long-term service agreements with new hospitals across country.
- Research to identify new opportunities for account growth, account penetration and market expansion.
- Develop client presentations, strategic proposals and contract negotiation for c-suite.
- Report weekly to leadership, sales and post sales teams.
Market Manager
11 Years- Networked in market to build partnerships and connections with prospects.
- Implemented systems and procedures to increase sales/collections.
- Managed recruitment operations for CT and Western Mass.
- Responsible for achievement of daily, weekly and annual blood collection goals of over 20,000 units of blood.
- Identified, developed and implemented effective strategies to recruit, retain and manage donors and sponsors within territory.
- Exceeded goals consistently. Earned Presidents award consecutive years.
- Organized promotional events and interacted with community to increase volume.
Senior Account Manager
5 Years 5 Months- Sold new products and services and developed new accounts to maximize revenue potential.
- Facilitated client satisfaction and renewed customer relations to drive growth and retention.
- Educated clients on new products and services to increase customer engagement with brand.
- Met or exceeded sales goals for new products by bringing in over 10% annual goal for new accounts and upselling latest equipment and software to existing clients.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Collaborated with government representative to determine company challenges and goals to customize individual client needs.
Director, Carrier Operations
5 Years 7 Months- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple carriers to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Developed and implemented action plans to increase efficiency by 50%.
- Resolved pricing and product availability issues.
- Managed team of seven that served as interface between carrier operations and various CLEC to ensure quality service.
- Developed techniques that resulted in increased customer satisfaction, monitored by retention rate.
- Served as escalation point for several carriers and internal management team.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Education
Bachelor of Science - Business Management
Certificate of Fashion Merchandising - Fashion Merchandising
Skills
Cold Calling
Negotiation
Territory Management
Consultative Selling
Training and Development
Verbal and Written Communication
Partnering and Relationships
Market and Competitive Analysis
Event Planning
Fundraising
Community Relations
Salesforce
Bullhorn
Microsoft Office
Zoom
Teams
Zeemaps
Definitive
Accomplishments
- Won multiple "Presidents Club" awards for top performance
-
Timeline
Business Development Manager
CardioSolution
03.2022 - CurrentRead More
Market Manager
American Red Cross
03.2011 - 03.2022Read More
Senior Account Manager
Pitney Bowes
10.2005 - 03.2011Read More
Director, Carrier Operations
DSL.net
08.1998 - 03.2004Read More
University of New Haven
Bachelor of Science from Business Management
Read More
Fashion Institute of Technology
Certificate of Fashion Merchandising from Fashion Merchandising
Read More
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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