Stephanie Munoz
Glenn Heights,TX
Summary
Motivated Ambulatory Service Representative with strong background in coordinating outpatient care, triaging patient concerns, and managing health records. Possess high-level communication skills vital for liaising between patients, healthcare providers, and insurance companies. Demonstrated ability to streamline processes, enhance patient satisfaction, and contribute to team efficiency. Notable impact on improving operational workflows in previous roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ambulatory Service Representative
Children’s Medical Center
Dallas , TX
07.2019 - Current
- Collaborated with clinical and administrative staff to meet patient needs.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Performed data entry of patient demographics into EMR system.
- Answered phone calls, responded to inquiries, and provided general information to callers.
- Checked-in patients for appointments using the Electronic Medical Record system.
- Prepared documents such as letters of authorization for medical services rendered outside the practice's network coverage area.
- Explained policies, procedures and services to patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Provided patient information to facilitate timely admissions and discharges.
- Printed daily reports on appointment availability, cancellations, and no-shows as needed by management team members.
- Performed quality assurance checks on documentation prior to filing them away in the patient's chart folder or scanning them into the EMR system database.
- Provided support during peak times throughout the day by helping out with clerical tasks such as photocopying, scanning documents, sorting mail, and faxing forms and letters, as requested by administrative personnel or physicians on staff at the clinic site.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Assisted with training new Ambulatory Service Representatives on proper procedures and protocols related to their job duties and responsibilities within the department environment.
- Counseled patients on potential financial liabilities and payment requirements.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Provided assistance with scheduling appointments and referrals to specialists.
- Updated patient profiles based on changes in personal information or insurance coverage status.
- Collected co-payments and other payments as required.
- Greeted patients and visitors in a friendly, professional manner.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Assistant Principal Secretary
Waxahachie ISD
Waxahachie, TX
03.2018 - 06.2019
- Handled confidential material with discretion while maintaining an organized filing system.
- Responded to customer issues to provide immediate resolution and improve retention.
- Maintained inventory of office supplies and placed orders when necessary.
- Managed daily office operations such as filing paperwork, ordering supplies and distributing mail.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Greeted visitors in a professional manner, answered inquiries and directed them to appropriate staff members.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Prepared correspondence including letters, memos and forms using MS Office Suite applications.
- Provided administrative support to the principal by responding to emails and phone calls promptly.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Ensured compliance with safety regulations throughout all school areas including classrooms and offices.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Served as a liaison between students' families and the administration ensuring timely resolution of concerns.
- Performed receptionist duties such as answering phones, providing information about school programs and services.
- Organized and coordinated the principal's calendar, scheduling meetings, appointments and travel arrangements.
Patient Representative
Methodist Family Health Center
Cedar Hill, TX
09.2014 - 08.2017
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Informed patients of delays and approximate wait times upon arrival for appointments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained informed consent and payment documentation from patients and filed in system.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Screened patients for eligibility for state, local and federal assistance programs.
- Performed data entry tasks for patient information into electronic health record systems.
- Facilitated communication between physicians, nurses, administrative staff, and patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Provided customer service to patients by answering questions and addressing complaints.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.
- Adhered to HIPAA regulations regarding the privacy of personal health information.
- Communicated financial obligations to patients and collected fees at time of service.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Assembled registration paperwork and placed identification bands on patient.
- Verified demographics and insurance information to register patients in computer system.
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
- Greeted visitors and answered phones in a professional manner.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
Education
Associate of Science - Healthcare Administration
Colorado Technical University
Colorado08-2026
Dental Assistant Program -
Training Academy 4 U, LLC
Ferris, Texas09.2013
High School Diploma -
Red Oak High School
06.2009
Skills
- Electronic medical records
- Patient scheduling
- Healthcare regulations
- Customer service
- Data entry
- Insurance verification
- Effective communication
- Team collaboration
- Time management
- Medical reception
- Patient confidentiality
- Appointment coordination
- HIPAA compliance
- Patient registration
- Service orientation
- Office administration
- Front desk management
- Follow-up skills
- Providing information and resources
- Organizational skills
- Calm and effective under pressure
- Team building
- Dispute resolution
- Administrative and office support
- Conflict resolution
- Decision-making
- Resolving problems
- Self motivation
- Multitasking capacity
- Patient advocacy
- Documentation skills
- Verbal and written communication
- Multi-line telephone systems
- Word processing
- Computer literacy
- Attention to detail
Certification
Registered Dental Assistant, 10/31/13
Bilingual - Languages
- Spanish, Read, Write and Speak
- English, Read, Write and Speak
Accomplishments
- Emerging Leader Award
Languages
Spanish
Native/ Bilingual
Timeline
Ambulatory Service Representative
Children’s Medical Center
07.2019 - Current
Assistant Principal Secretary
Waxahachie ISD
03.2018 - 06.2019
Patient Representative
Methodist Family Health Center
09.2014 - 08.2017
Associate of Science - Healthcare Administration
Colorado Technical University
Dental Assistant Program -
Training Academy 4 U, LLC
High School Diploma -
Red Oak High School
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