Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Munson

Phoenix,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Lead

Hanesbrands
10.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service Representative

Viking Printing
07.2022 - 02.2023
  • Managed the company finances with Online QuickBooks.
  • Good written and verbal communication skills.
  • Strong sense of time organization and urgency.
  • Retrieved customer orders and packaged for shipment.
  • Verified that orders were filled correctly.
  • Arranging couriers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Peckham
06.2021 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Health Plan One
08.2019 - 01.2020
  • Ranked #1 CSR for September and December for customer service and call center metrics
  • Received multiple kudos from Blue Cross Blue Shield of LA client and members

Sales Representative-Call Center

Revana-Teletech (FedEx)
09.2015 - 07.2017
  • Applying knowledge of the field to formulate a relevant solution
  • Greet new customers with a welcome call and prospect for new business to gain
  • Work with field sales by providing them with sales lead
  • Contact Business around the nation and have quality conversations with them about their logistics needs

Member Relationship

Matrix Medical
09.2014 - 08.2015
  • Contacts health plan members and sets appointments for patients and/or family members for in-home health assessment
  • Educate, inform, and encourage patients and family members to participate in the program

Customer Care & Financial Representative- Call Center/At Home

Ace Global
11.2012 - 01.2014
  • Worked from home handling inbound customer service calls concerning plan changes, payment plans, and escalations.
  • Started initial employment at a corporate office and was promoted to home-based work position.

Education

Certificate - Computer And Information Sciences

ASU
Phoenix, AZ
02-2024

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking
  • Excellent communication
  • Active listening
  • Attention to detail

Timeline

Lead

Hanesbrands
10.2024 - Current

Customer Service Representative

Viking Printing
07.2022 - 02.2023

Customer Service Representative

Peckham
06.2021 - 08.2021

Customer Service Representative

Health Plan One
08.2019 - 01.2020

Sales Representative-Call Center

Revana-Teletech (FedEx)
09.2015 - 07.2017

Member Relationship

Matrix Medical
09.2014 - 08.2015

Customer Care & Financial Representative- Call Center/At Home

Ace Global
11.2012 - 01.2014

Certificate - Computer And Information Sciences

ASU

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