Stephanie Murga

• Have knowledge of Federal Aviation Regulations (FAR's) and Allegiant's scheduling policies
• Communicated with pilots and flight attendants regarding any last minute schedule changes or adjustments
• Responded promptly and effectively to inquiries from pilots and flight attendants about their schedules
• Provided timely updates to dispatch regarding any changes in flight schedule or personnel assignments

Social media / text support

• Assisting customers via text and social media
• Helping up to 11 customers at a time while hitting all metrics
• Providing the ultimate customer experience for every single person that contacts us
• Answering customer product questions when going live on TikTok and Instagram

Zappos Theater Retail Operations Lead

• Maintain and upkeep the organization of the store and Zappos Theater
• Assist customers with selecting merchandise and sales.
• Completing cash reports and deposits at the end of each night
• Making sure all check list items are completed for a safe and successful shift.
• Staying up to date with the most current processes and communicating it with the team
• Creating schedules and approving vacation time off for staff at the Zappos Theater and store
• Providing feedback to team member when needed

Workforce/ Payroll / Scheduling

• Made quarterly schedules for the call center
• Working with operations for forecasting
• Build and send out weekly schedules to ensure Zappos Store and Theater are fully staffed based on traffic needs.
• Part time assistant to operations director; scheduling meetings and confirming travel plans.
• Scheduled classes, meetings and interviews for customer service departments (600+ members).
• Monitored all contact channels in real time to ensure all contact channels have coverage
• Used JIRA system to monitor and respond to tickets
• Approved and updated time cards in Kronos.
• Updating sick,vacation time and FMLA
• Approving time off request

• Providing excellent customer in a fast paced environment
• Monitored inventory levels to ensure timely replenishment of merchandise before showtime
• Being able to remain calm in high paced stressful situations
• Ringing up customers efficiently and quickly
• Able to stand for 14+ hrs.
• Set up the merchandise displays to promote sales
• Accurately processed customer payments using cash and credit cards

• Greeting patients and owners in a friendly manner
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
• Going over surgery forms, invoices and any questions relating to care of patient
• Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
• Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
• Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.