Stephanie Murga

• Knowledge of the Federal Aviation Regulations (FAR’s), Allegiant crew scheduling procedures and policies
• Effectively communicated with pilots and flight attendants regarding any last-minute schedule changes or adjustments.
• Responded promptly and effectively to inquiries from pilots about their schedules or shifts.
• Provided timely updates to airlines regarding any changes in the flight schedule or personnel assignments.

Workforce Operations / Kronos payroll:

• Created quarterly schedules for the call center, The Zappos Theater and store
• Working with operations for forecasting
• Part time assistant to operations director; scheduling meetings and confirming travel plans.
• Scheduled classes, meetings and interviews for the customer service department (400+ employees)
• Monitored all contact channels in real time to ensure all contact channels have coverage
• Used JIRA system to monitor and respond to tickets
• Processed payroll through Kronos
• Uploading and approving time off request and FMLA

The Zappos Theater/Store: Retail Operations lead

• Oversaw store and show operations, including opening and closing procedures, cash management, deposits and safety compliance
• Assist customers with selecting merchandise,sales and escalations
• Staying up to date with the most current processes and communicating it with the team
• Providing feedback and training to team members

Social media / Text support/Phones/Chat /Email

• Provided excellent customer service to resolve customer complaints
• Assisting up to eleven customers at a time via text
• Answering customer product questions on all social media platforms
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support

• Providing excellent customer in a fast paced environment
• Monitored inventory levels to ensure timely replenishment of merchandise before showtime
• Being able to remain calm in high paced stressful situations
• Ringing up customers efficiently and quickly
• Able to stand for 14+ hrs.
• Set up the merchandise displays to promote sales
• Accurately processed customer payments using cash and credit cards

• Maintained a neat reception area by organizing materials and tidying up furniture.
• Greeting patients and owners in a friendly manner
• Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
• Going over surgery forms, invoices and any questions relating to care of patient
• Provided compassionate care for animals during treatment and recovery from illnesses or injuries