Stephanie Muse
Union City,TN
Summary
Dynamic professional with a proven track record at Bricks and Brews Restaurant, excelling in customer service and upselling, enhancing revenue. Skilled in multitasking and inventory management, demonstrated by efficiently handling high-volume events and maintaining stringent hygiene standards. Achieved significant improvements in customer satisfaction and operational efficiency, embodying a service-oriented mindset with a flair for meticulous organization.
Overview
4
4
years of professional experience
Work History
Bartender / Server
Bricks and Brews Restaurant
02.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Dietary Manager
Magnolia Place
03.2020 - 09.2022
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
Education
Not Completed - General
Dyersburg State Community College
Dyersburg, TNDiploma - General
Obion County High School
Troy Tn1996
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Cleanliness and hygiene
- Customer service expertise
- Organizational ability
- Payment Processing
- Handling Difficult Customers
- Cash Register Operation
- Memory retention
- Service-oriented mindset
- Professional Appearance
- Inventory
Timeline
Bartender / Server
Bricks and Brews Restaurant
02.2022 - Current
Dietary Manager
Magnolia Place
03.2020 - 09.2022
Not Completed - General
Dyersburg State Community College
Diploma - General
Obion County High School
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