Stephanie Nab
161 W ORCHARD ST B-APT Hagerman,ID
Summary
Results-oriented professional with extensive experience in Customer Service and Hospitality. Expertise in enhancing guest satisfaction through effective problem-solving and communication. Skilled in inventory management and fostering teamwork to drive operational excellence.
Overview
20
20
years of professional experience
Work History
Sales Associate
Swensen's Market
08.2024 - Current
- Assisted customers in product selection to enhance shopping experience.
- Maintained organized inventory displays to promote product visibility.
- Processed sales transactions efficiently using point-of-sale systems.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Conducted stock replenishment to maintain optimal inventory levels.
- Provided product knowledge support to customers for informed purchasing decisions.
Hotel Housekeeper
Sleep Inn Hotel
02.2018 - 03.2024
- Maintained cleanliness and organization of guest rooms and public areas to enhance guest satisfaction.
- Implemented efficient cleaning procedures to streamline workflows and reduce turnaround time for room preparation.
- Trained new staff on hotel cleaning standards and safety protocols, fostering a culture of excellence.
- Conducted inventory management for cleaning supplies, ensuring adequate stock levels for uninterrupted service delivery.
- Developed checklists to standardize cleaning processes, enhancing consistency across all housekeeping operations.
- Assisted in creating a welcoming atmosphere by arranging lobby furniture and maintaining exterior cleanliness.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Manufacturing Production Associate
SPEARS
01.2015 - 02.2023
- Operated machinery to ensure efficient production processes and maintain quality standards.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Trained new associates on safety protocols, equipment operation, and best practices in production.
- Monitored inventory levels and performed timely material replenishment for uninterrupted operations.
- Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
- Made sure that products were produced on time and are of good quality.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained accurate records of production activities to support compliance and reporting requirements.
- Implemented process improvements that reduced waste and optimized resource utilization.
- Conducted routine inspections to identify defects and ensure adherence to quality control measures.
Housekeeping and Laundry Attendant
Ramda Inn
03.2006 - 09.2006
- Ensured cleanliness and sanitation of guest rooms and common areas.
- Operated laundry equipment to efficiently clean and process linens and garments.
- Organized and maintained inventory of cleaning supplies and linen stock.
- Collaborated with team members to enhance workflow efficiency in housekeeping operations.
- Trained new staff on proper cleaning techniques and equipment handling procedures.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Developed streamlined processes for daily cleaning schedules, optimizing time management across shifts.
- Monitored guest feedback to address service issues promptly and improve satisfaction levels.
Education
18 CREDITS - Nursing Education
CSI
Twin Falls, IDHigh School Diploma -
GOODING HIGH SCHOOL
Gooding, ID05-1980
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Money handling
- Verbal/written communication
- Stocking and receiving
- Conflict resolution
- Customer needs assessment
- Cleaning techniques
- Guest relations
- Client service
- Store opening and closing
- Merchandise display
- Hospitality and accommodation
Accomplishments
- Exceeded monthly quota [number] times.
- Awarded “Employee of the Month” in [year].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Timeline
Sales Associate
Swensen's Market
08.2024 - Current
Hotel Housekeeper
Sleep Inn Hotel
02.2018 - 03.2024
Manufacturing Production Associate
SPEARS
01.2015 - 02.2023
Housekeeping and Laundry Attendant
Ramda Inn
03.2006 - 09.2006
18 CREDITS - Nursing Education
CSI
High School Diploma -
GOODING HIGH SCHOOL