Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

STEPHANIE NACHTRAB

Edgar,WI

Summary

Caring, Compassionate & Strong Attention to Detail

Results-driven professional prepared for coaching role. Offers extensive experience in developing tailored coaching programs that drive measurable improvements. Focuses on collaborative team efforts and adaptability to changing needs, ensuring consistent achievement of goals. Known for strong interpersonal skills and leadership qualities.

Knowledgeable with interviewing/initial hiring. Proven ability to motivate individuals and teams, leading to significant performance improvements. Demonstrated effective communication and strategic planning skills in various coaching environments.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Care Coach 2

Inclusa/Humana
06.2018 - Current
  • Manage Caseload consisting of Dementia/Alzheimer's, Mental Health, and Developmentally Disabled Client’s
  • Strong attention to detail with in-depth record reviews
  • Positive Team Building
  • Provide New Staff Training
  • Motivate and encourage member Choice and independence
  • Negotiate and achieve feasible daily and monthly rates
  • Leadership with Determination of Services and supports through authorization to members based on health and safety needs and determining benefit package
  • Provide daily, monthly contacts, face to face visits, and master care planning reviews
  • Provide additional oversight and supports when needed and will team with others to assist with others
  • Mentor program with the State of Alabama assisting others within the state of Alabama about Person Centered Care Planning-currently
  • Collaborate and coordinate services and supports with members and providers
  • Meet monthly, quarterly, and yearly Face to face to ensure members health and safety
  • Estimate monthly costs and determine care coordination with members
  • Ensure daily activities Of living and goals and members health and safety needs are met

Resident Assistant

Colby Retirement Community
04.2018 - 06.2019

Director of Social Services

Atrium
01.2018 - 01.2018

Crisis Professional

North Central Health Care
07.2015 - 12.2017
  • Provided accurate and timely referrals and resources or expertise to assist clients with specific needs, such as psychiatric services as well as continued assistance and treatment services
  • Specialized in deescalating situations accomplished quick
  • Collaborated with outpatient therapy department, community treatment Case Managers, Psychiatrists, Mental health Therapists, Social Workers, Law Enforcement Officers and others who are a part of the treatment team to better serve clients and family members
  • Provide client assessments (Suicide, alcohol, and/or drugs) via phone or in person refer client for best possible treatment
  • Contact other admitting facilities for possible admission of patient as well as contacting the appropriate transportation team such as Law enforcement Officers for a transport of client to the admitting facility
  • Highly adaptable in high-pressured situations
  • Open to new ideas to further my professional and personal growth and development
  • Participated in yearly facility surveys conducted by state and federal surveyors
  • Delegated specific duties to other staff members who are unfamiliar with specific patient care/behaviors
  • Chapter 51 knowledge and understanding with other various state statues used within the health care sectors
  • Chapter 34 Certified
  • Patient Advocate providing high-quality care in de-escalation situations
  • Demonstrate strong verbal and interpersonal communication skills with 1:1 emotional support, compassion, and care while interacting with clients, family members, and co-workers
  • Self-motivated with energetic passion to help others in reaching goals

Social Services Assistant

Wausau Manor
03.2015 - 07.2015
  • Managed approximately 50 clients providing services and supports

Certified Nursing Assistant

Colonial Health Center
09.2014 - 02.2015
  • Patient Advocate providing high-quality care with daily activities ranging from, dressing, bathing, and activities/social interactions
  • Participated in yearly state surveys inspections
  • Demonstrate strong verbal and interpersonal communication skills with 1:1 emotional support, compassion, and care while interacting with clients, family members, and co-workers

Certified Nursing Assistant

Park View Health Center
06.2000 - 09.2014

Education

Master's in Management - Management

University of Phoenix
02.2025

Bachelor of Human Service - Management

University of Phoenix
04.2014

Skills

  • Microsoft
  • Interviewing Skills
  • Data Entry
  • Customer Service
  • Management
  • Crisis Management
  • Crisis Intervention
  • Case Management
  • Social Work
  • Motivational Interviewing
  • Time management
  • Multicultural sensitivity
  • Effective communication

Certification

  • Dementia Alzheimer’s Specialist Training, FVTC, 03/01/08
  • Crisis Intervention Training/Certification (CIT), 05/01/17
  • Crisis Intervention Partnership (CIP) Training/Certification, 02/01/17
  • LTCFS Certification, C0042826

Awards

  • The National Society of Leadership and Success, 01/01/20
  • Delta Mu Delta Honor Society of Business, 01/01/20

Timeline

Care Coach 2

Inclusa/Humana
06.2018 - Current

Resident Assistant

Colby Retirement Community
04.2018 - 06.2019

Director of Social Services

Atrium
01.2018 - 01.2018

Crisis Professional

North Central Health Care
07.2015 - 12.2017

Social Services Assistant

Wausau Manor
03.2015 - 07.2015

Certified Nursing Assistant

Colonial Health Center
09.2014 - 02.2015

Certified Nursing Assistant

Park View Health Center
06.2000 - 09.2014

Bachelor of Human Service - Management

University of Phoenix

Master's in Management - Management

University of Phoenix

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STEPHANIE NACHTRAB